Japan’s Omotenashi #1: The Art of Delivery Amazing Customer Experience
Rex Jayson Rex Jayson

Japan’s Omotenashi #1: The Art of Delivery Amazing Customer Experience

𝗪𝗵𝗮𝘁 𝗶𝘀 𝗢𝗺𝗼𝘁𝗲𝗻𝗮𝘀𝗵𝗶?

✅Omotenashi originated from the tea ceremony and is the Japanese way of providing guests with the best possible service and experience.

✅Omotenashi is not just about being polite or courteous but about anticipating the needs and preferences of the customers, exceeding their expectations, and creating a memorable and emotional connection with them.

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