MAKATI CITY, Philippines- Rex "The Six Sigma Guy" Tuozo, Six Sigma PH's Six Sigma Master Black Belt awarded Six Sigma Green Belt certification to Luis Penson, VP Marketing and General Manager of CTM Ventures and Equity Group Inc. operators of Hyundai and Suzuki dealerships south of Metro Manila. Penson reduced the average waiting time of preventive maintenance service (PMS) for Hyundai Dasmarinas branch from 76 minutes to 52 minutes using Lean Six Sigma tools and methodology. With the success of his first six sigma project, he started rolling-out several other process improvement projects to other dealership branches of CTM Ventures. "I am impressed with the results of lean six sigma. How it can reduce process delays and process defects which results to happier customers and better profitability of a company. It has also made our employees think in terms of process, and be data driven, and also has helped improve teamwork across different departments," Penson added.
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