Six Sigma PH  I  www.6sigmaPH.com
  SIX SIGMA PH: THE NO.#1 SIX SIGMA SCHOOL IN THE PHILIPPINES.
  • HOME
  • Six Sigma: Live on Zoom
    • YellowBelt
    • GreenBelt
    • BlackBelt
  • Training
    • Six Sigma: e-Learning
    • Digital Marketing
    • Six Sigma: Apprenticeship
    • Spice Up Your Speaking Presentations
    • Scrum & Agile Certifications >
      • SMC
      • SPOC
      • AEC
    • Risk Management
  • Consulting
    • Process Documentation
  • Testimonials
  • Blog
  • About
    • Philippine Six Sigma Salary Survey 2021
    • Frequently Asked Questions (FAQs) >
      • FAQ 1: Salary
      • FAQ 2: Company Benefits
      • FAQ 3: How to Get Certified
      • FAQ 4: Six Sigma Belts
      • FAQ 5: Are Lower Belts Required
      • FAQ 6: Are there Pre Requisites
      • FAQ 7: Internationally Recognized
      • FAQ 8: How Are You Different
      • FAQ 9: Price Ranges of Six Sigma Trainings
      • FAQ 10: How Make Sure You Enroll in a Reputable Training
    • Roster
    • Merchandise
  • NEWS
  • Minitab
  • DesignSprint
  • CSR

Because we've always done it that way

5/27/2014

8 Comments

 
This is a great story I would like to share from an unknown author, displaying one Six Sigma tool called 5 Whys, and asking why we have always done it that way?
Picture
Does the statement, "Because we've always done it that way"... ring any bells?

The U.S. standard railroad gauge (the distance between the rails) is 4 feet, 8.5 inches. That's an exceedingly odd number.

Why was that gauge used?

Because that's the way they built them in England, and English expatriates built the US Railroads.

Why did the English build them like that?

Because the first rail lines were built by the same people who built the pre-railroad tramways, and that's the gauge they used.

Why did they use that gauge then?

Because the people who built the tramways used the same jigs and tools that they used for building wagons, which used that wheel spacing.

Okay! Why did the wagons have that particular odd wheel spacing?

Well, if they tried to use any other spacing, the wagon wheels would break on some of the old, long distance roads in England, because that's the spacing of the wheel ruts.

So who built those old rutted roads?

Imperial Rome built the first long distance roads in Europe (and England) for their legions. The roads have been used ever since.

And the ruts in the roads?

Roman war chariots formed the initial ruts, which everyone else had to match for fear of destroying their wagon wheels. Since the chariots were made for Imperial Rome, they were all alike in the matter of wheel spacing.

The United States standard railroad gauge of 4 feet, 8.5 inches is derived from the original specifications for an Imperial Roman war chariot. And bureaucracies live forever.

So, the next time you are handed a spec and told we have always done it that way and wonder what horse's ass came up with that, you may be exactly right, because the Imperial Roman war chariots were made just wide enough to accommodate the back ends of two war horses.

Now, here's the twist to the story...

When you see a Space Shuttle sitting on its launch pad, there are two big booster rockets attached to the sides of the main fuel tank. These are solid rocket boosters, or SRBs. The SRBs are made by Thiokol at their factory in Utah. The engineers who designed the SRBs would have preferred to make them a bit fatter, but the SRBs had to be shipped by train from the factory to the launch site.

The railroad line from the factory happens to run through a tunnel in the mountains. The SRBs had to fit through that tunnel. The tunnel is slightly wider than the railroad track, and the railroad track, as you now know, is about as wide as two horses' behinds.

So, a major Space Shuttle design feature of what is arguably the world's most advanced transportation system was determined over two thousand years ago by the width of a horse's ass.

And you thought being a horse's ass wasn't important.


8 Comments

Customer Service is the New Marketing

5/20/2014

2 Comments

 
Have you ever had an experience calling a well known brand, an industry giant, only to get disappointed with its customer service?   How you get bombarded by a 15 minute musical tune or product promotions waiting for the next customer service associate to be available?

If the answer is yes, check this article by Ross Beard, 10 Mind-Blowing Reasons Why Customer Service Is The New Marketing.  You'll see how customer after sales service is more important than new customer acquisition.


According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%.

And if those numbers don’t impress you, Gartner Group statistics tell us that 80% of your company’s future revenue will come from just 20% of your existing customers.

Still not sold on customer service and retention? One final statistic provided by Lee Resource Inc. should give you plenty to think about: Attracting new customers will cost your company five times more than keeping an existing customer.

Keeping that in mind, here are ten reasons why customer service is the new marketing:

1.   86% of consumers quit doing business with a company because of a bad customer experience

2.   51% of customers said they would only try to reach support once before giving up on a purchase

3.   40% of customers say improved interaction with service employees is their key driver to spending more with a company

4.   73% of customers cited rude and incompetent staff as the primary reason why they give up on a brand

5.   80% of U.S. consumers say they would pay more to ensure a superior customer experience

6.   78% of online customers recommend a brand to friends and other contacts after a great customer experience

7.   Loyal customers are worth up to 10 times as much as their first purchase

8.   It is 5-7 times more expensive to acquire a new customer than to keep an old one

9.   It costs a company $234 everytime they lose a customer

10.   Customers spend on average 9.5 minutes trying to reach a  human via automated phone systems
Picture
Download high resolution file here:
infographic-bad-customer-service.jpg
File Size: 1583 kb
File Type: jpg
Download File

Picture
2 Comments

How Blended Learning will Help Your Career?

5/4/2014

0 Comments

 
According to a famous cliche, we have to innovate or stagnate.  I always hear trainers say that still, the best learning method is the good-old classroom training.  But it very expensive and time consuming for companies.  With the present technological advancement in workplace learning, the blended learning is the emerging next best alternative, if not better.  

A blended learning approach combines face to face classroom methods with computer-mediated activities to form an integrated instructional approach. (Kharbach).

According to dreambox, blended learning is constantly evolving. And most of the innovations and refinements have been developed to support student-centered learning. That means leveraging technology into learning activities, in and out of the classroom.

There is mounting evidence that complementing or replacing lectures with student-centric, technology-enabled active learning strategies and learning guidance—rather than memorization and repetition—improves learning, supports knowledge retention, and raises achievement. These new student-centered blended learning methods inspire engagement, and are a way to connect with every student right where they are while supporting progress toward grade level standards.

The future our children will inherit demands technological dexterity, the ability to think critically, and the development of flexible intelligence that will thrive in— and drive—change.

DOWNLOAD High Definition File Here
10-blended-learning-trends_full.png
File Size: 286 kb
File Type: png
Download File

Picture
Picture
0 Comments

    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

    Subscribe to


    ^ ^ ^

    Archives

    September 2022
    August 2022
    June 2021
    May 2021
    March 2021
    April 2020
    August 2019
    July 2019
    June 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    April 2018
    March 2018
    February 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013

    Categories

    All
    5s
    Aig
    Apprenticeship
    Bill Smith
    Black Belt
    Blended
    Bpo
    Brainstorming
    Change
    Change Agent
    Change Management
    Classroom
    Client
    Common Sense
    Complimentary
    Conference
    Cost Of Poor Quality
    Customer Satisfaction
    Deadline
    Defects
    Delay
    Deliberate Practice
    Delighters
    Disaster
    Dlsu
    Dmaic
    Employee
    Excellence
    Executives
    Expert
    Facilitator
    Gap Analysis
    Gauge R&R
    Green Archers
    Green Belt
    Green Manufacturing
    Hospital
    Iacademy
    Innovation
    Iso
    Leader
    Lean
    Marjorie Hook
    Master Black Belt
    Media
    Motivation
    News
    OD
    Organizational Development
    Personality
    Process
    Process Failure
    Process Focused
    Project Management
    Quality Assurance
    Quality Control
    Quote
    Quotes
    Rework
    Root Causes
    Salary
    Shared Services
    Six Sigma
    Six Sigma
    Six Sigma Training Philippines
    Six Sigma Training Philippines
    Socrates
    Students
    Success
    Tenacity
    Training
    Variations
    Voice Of The Customer
    Voice Of The Employee
    Wastes
    Yellow Belt

    Get your own free Blogoversary button!
    Google+
    View Rex Jayson Tuozo's profile on LinkedIn
    Education - Top Blogs Philippines
    Academics Blogs
    Top Blog Directory
    Pinterest
Copyright © 2013 - 2023 | Six Sigma PH | www.6sigmaPH.com |  ask@6sigmaph.com  | ☎+632-7980-5111  📱+63917-190-4511
Six Sigma Training in the Philippines | Six Sigma Black Belt | Six Sigma Green Belt | Six Sigma Certification Philippines | Six Sigma Manila | 
ASEAN: PHILIPPINES, SINGAPORE, VIETNAM, MALAYSIA, THAILAND, BRUNEI, CAMBODIA, LAOS, MYANMAR