As data-driven individuals, Rayza and her team value their process over everything else. They follow stern guidelines and establish frameworks that serve as their backbone to drive prolific efforts into a common goal. Since it is proven that most of the objectives are achieved systematically, these people stand out in a habitat that highlights consistency and order.
You might be asking, how can a VIP team of process specialists plummet on the compliance roster? Today you will know how a Process Auditor turned things around with immense focus and teamwork.
In an Interview prior to her graduation, Rayza cited, “Full solution approach means trying to understand the reason behind every request and being able to position other products that are needed to complete the solution based on the business need, aside from providing an accurate solution based on the customer's request.” She reminded, “Though this is the most critical, it has the lowest compliance out of 4 parameters we have in our call quality form, and the VIP team has the lowest compliance amongst the other teams for not fully executing the task.”
She was asked if this instance pushed her to learn Six Sigma and start her Green Belt project. “Yes! My previous quality manager, who is a Master Black Belt, introduced us to Six Sigma, together with other quality tools, and made us aware how beneficial the certification is in terms of solving our problem through the knowledge I’ll acquire from the training.” She quoted.
Rayza added, “It was easy and efficient for me because I was well guided by the methodologies, theories and the Six Sigma circuit that I got from attending the workshop. By improving the VIP team’s monthly compliance rate from 76% to 85% through my Six Sigma project, we had a 24K USD increase in sales lead from Q4 2017 vs Q4 2019, as well as an increase in customer commendation from a monthly average of 0 to 2!” Rayza smiled with satisfaction.
With conviction she stated, “You don't have to own all your action plans, just know who the right people to work with. Make sure the action plans are within your control and can easily be replicated to other teams within the department so it can easily be implemented should the issue occur to other teams. Furthermore, always provide visibility to your project sponsors, may it be progress or roadblocks.” She concluded, “This way, you can ensure that you are on the right path, and also for support that you need or will be needing. Lastly, do not hesitate to reach out to Rex or Art of Six Sigma PH for any help needed.”
Rayza gained her Green Belt Certification that day, and left us with a meaningful remark,
“If you put your mind to it, you can accomplish anything."
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