Rayza Magsakay, Process Auditor for Ingram Micro Philippines obtained her Green Belt Certification last April 2019 as the aftermath of successfully carrying their VIP team’s monthly compliance rate from 76% to 85%!

As data-driven individuals, Rayza and her team value their process over everything else. They follow stern guidelines and establish frameworks that serve as their backbone to drive prolific efforts into a common goal. Since it is proven that most of the objectives are achieved systematically, these people stand out in a habitat that highlights consistency and order.

You might be asking, how can a VIP team of process specialists plummet on the compliance roster? Today you will know how a Process Auditor turned things around with immense focus and teamwork.

In an Interview prior to her graduation, Rayza cited, “Full solution approach means trying to understand the reason behind every request and being able to position other products that are needed to complete the solution based on the business need, aside from providing an accurate solution based on the customer's request.” She reminded, “Though this is the most critical, it has the lowest compliance out of 4 parameters we have in our call quality form, and the VIP team has the lowest compliance amongst the other teams for not fully executing the task.”

She was asked if this instance pushed her to learn Six Sigma and start her Green Belt project. “Yes! My previous quality manager, who is a Master Black Belt, introduced us to Six Sigma, together with other quality tools, and made us aware how beneficial the certification is in terms of solving our problem through the knowledge I’ll acquire from the training.” She quoted.

Rayza added, “It was easy and efficient for me because I was well guided by the methodologies, theories and the Six Sigma circuit that I got from attending the workshop. By improving the VIP team’s monthly compliance rate from 76% to 85% through my Six Sigma project, we had a 24K USD increase in sales lead from Q4 2017 vs Q4 2019, as well as an increase in customer commendation from a monthly average of 0 to 2!” Rayza smiled with satisfaction.

With conviction she stated, “You don't have to own all your action plans, just know who the right people to work with. Make sure the action plans are within your control and can easily be replicated to other teams within the department so it can easily be implemented should the issue occur to other teams. Furthermore, always provide visibility to your project sponsors, may it be progress or roadblocks.” She concluded, “This way, you can ensure that you are on the right path, and also for support that you need or will be needing. Lastly, do not hesitate to reach out to Rex or Art of Six Sigma PH for any help needed.”

Rayza gained her Green Belt Certification that day, and left us with a meaningful remark, 
“If you put your mind to it, you can accomplish anything."

Do you have what it takes to entirely flip the game?

Contact us now and be a Six Sigma Green Belt Certified!
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Freddie King Guerrero, an Engineering and Technical Services Manager at Zamony Venture Corporation proved that he doesn’t need a throne to be a change leader and spearhead his company into a huge leap - not just in sales but also into discovering a storehouse of solutions that they may utilize in perpetuity. On August 8, 2018, King was crowned as one of the Certified Lean Six Sigma Black Belt in the Philippines.


It is disheartening to see Filipinos collecting certifications without application when we all know that they are capable of applying it. Unlike the rest, this CSSBB continuously pushes professionals to stick to their will of completing a project and actually making a change regardless of their risk appetite.

What encouraged you to take the Six Sigma Workshop?
“Way back 2009, when I first heard about Lean Six Sigma, I did research and found out that this program offers huge benefits to companies who are struggling in terms of product and process defects. I also learned that having this skill set boosts career growth especially when you get certified.” King started. “So I enrolled in a Lean Six Sigma White Belt program in Philippine Trade Training Center in Manila. To make the long story short, I joined Six Sigma PH’s Lean Six Sigma Yellow Belt (Wave 1) and continued to the Lean Six Sigma Green Belt Program last 2013 in iAcademy.” He recalled. “I learned a lot about the tools and how to measure the issues and analyze the situation. I’ve decided to implement some process improvement initiatives for our company and the result is really good.” King remembered, “At that time, I didn’t have the eagerness to be certified as a Lean Six Sigma Green Belt since what I initially wanted was to be a Certified Lean SIx Sigma Black Belt. I did not submit a Green Belt project thinking that if I get certified as a Green Belt, it may hinder me from pursuing my Six Sigma journey further. Then 2017 came, I finally joined the Lean Six Sigma Black Belt (Wave 5) by the Master Black Belt, Rex “The Six Sigma Guy” Tuozo. In just one year, I already got certified as a Lean Six Sigma Black Belt.” He celebrated.

What prompted you to start your project?
“I knew that the window of opportunity had opened for me to become a Certified Lean Six Sigma Black Belt.” King explained, “I learned more of the tools and grasped extensive techniques from my Black Belt training such as effective implementation, statistical, and data driven application to the product/process improvement initiative, measurements, and analytics. They were far more advanced.” He ended.

What was your project about?
King said, “Improving the after sales service timeline.”

How was it like for you, starting up and executing your own project?
“It was hard!”, He exclaimed. “Gathering data was very difficult. Since the old system couldn’t even measure the performance, my big question was, ‘How can I even start not knowing where we are?’ Luckily, we were able to progress little by little. We had optimized the system and revised it to measure the performance.” King stated, “At first, I realized that there was a problem because a lot of our customers were unhappy. But how big was the issue? Informing our staff and stakeholders that there was a problem without knowing how big the issue was seemed unbelievable. However, the numbers were generated and poof! We can finally see what was wrong and the rest is history.”

Among the action items that were done, what were the key elements that led to the success of your project?
“Key elements?” He asked. “Of course it must start with your team. You should know how to convince them that there are issues to be resolved and processes to be improved. Involve them in the brainstorming, listen to their two cents and analyze it. Vote if you think a suggestion will be beneficial. You wouldn’t notice that some of the ideas that didn’t even cross your mind are brilliant.” King advised. “Not to mention, the support of the management. It is also important. Before you begin, you have to get their approval so that the resources will be available.” He added, “You have to be patient because not all the implementations will work smoothly. Be prepared, make contingencies, FMEA and Risk Management.”

What was the impact of your project to your company?
“More sales and most of all, happy customers!” King said in relief. “The financial benefit was improved sales by 11% as measured. CSAT surveys showed that customers bought their unit because we have a good aftersales.” King boasted, “How much was it? I won’t even tell. We also reduced the transportation and manpower after sales budget by 9% by minimizing backjob repairs (Repair Quality).”

What was the impact of being a certified Six Sigma Black Belt to you as an individual and as a professional?
King confessed, “Job offers came rushing and my confidence on what I am doing went up because I know what I know. I was surprised when recruiters started reaching out to me on Linked In saying that they were looking for a Certified Lean Six Sigma Black Belt.” He agreed, “It also earned me a lot of respect.”

What would be your message to those who are currently planning to take the Black Belt Program and to those who are currently conducting their own projects?
“For those who would like to take the Lean Six Sigma training: If the reason why you’re reading this is because you’re doing your research about Lean Six Sigma, just go for it because it will be beneficial for both you and your company.” King noded.

He believed, “If you’ve just finished your training, commit to your projects. It defeats the purpose of the training if you do not want to be certified. Don’t let it go to waste. I cannot see the point of not completing a project after the training. You have all the tools that you need, Six Sigma PH, is there to support you.” King reckoned, “Basically, while I was doing my project, Rex, “The Six Sigma Guy” and Arthur, “The Sprint King” guided me from start to finish; free of charge! I hope that this will inspire others to finish their project and get certified. Best of luck to you guys!”

If there’s anything else that you’d like to share about your experience?
King mentioned, “The teachings of this organization are the best and the first in the Philippines. The instructors were very accomodating. The execution was so simple that even people with no knowledge about Six Sigma would want to pursue a career in process improvement and they will surely understand and enjoy the training. Plus, it is not boring. I have already attended a lot of training and certifications by different organizations but Six Sigma PH knows what they do.” He concluded, “It is a blend of fun and learning in a nutshell. God Bless you Six Sigma PH team!”

“P.S. Six Sigma PH gives away Karate Belts with a Six Sigma PH logo to the ones who will get certified. Mine will be delivered soon. Thanks in advance!”

Contact us now and be a Lean Six Sigma Black Belt Certified!
www.6sigmaph.com | ask@6sigmaph.com | +63917-190-4511
#iAmMyCredentials
​#SixSigmaPH
#TheSixSigmaGuy