by Crisglen John P. Villegas

MAKATI CITY, Philippines- November 25, 2016, Last day of Six Sigma PH’s MEGA Green Belt class, Carl Manning, gained his Six Sigma Green Belt certification after helping The Results Companies, by decreasing the processing time of reviewing CSAT surveys by 50%, leading to a 22% productivity rate increase - All on top of an annualized cost savings of Php 45,310.00.

We, together with the graduating Green Belt Class, were fortunate enough to hear Carl’s Testimonial, He shared the reason why he went for Six Sigma class and why he pushed himself into his certification. He even shared the road blocks as well as the small and big victories that he encountered along the way, and even left a few tips for those who are currently pursuing their certification.

“Peers/bosses would take time to hear what I have to say or thought about an issue first ever since I got certified.” – Carl Manning, CSSGB

Curious about those Tips? Fret not! Of course, we can’t let the good news be confined in the walls of the venue; it had to be shared. So, further this article is our one-on-one interview with Mr. Manning, about his project, his certification, and how it was like.

P.S. His answer to the very last question was just very hilarious, you’ve got to see it! Go ahead, gather some tips and Be Inspired!

     Q. What prompted you to take the Six Sigma Workshop? 

     A. I have been interested in 6 Sigma ever since I joined the Quality organization in the BPO industry back in 2007. Then last year I ran into a former boss, a CLGB, who keeps getting pirated by different companies. He was on his way to a meeting with another company that was trying to get him. It inspired me to finally take up 6 Sigma.   

     Q. What Prompted you to start your project?

     A. I was aware that there were defects in the process in one of our QA teams even before I took up 6 Sigma but I was not really sure how to tackle it. Finally, with the 6 sigma tools and methodologies, we were able to identify and improve the process.  

     Q. What was your project about?

     A. It was the reduction of the processing time in reviewing CSAT surveys for one of our QA teams.

     Q. How was it like for you, starting up and executing your own project?

     A. I was fortunate enough to receive the full support of our QA Director who stood as the sponsor. At first, I encountered some resistance from our QA team members who thought that it was added workload or that they might lose their jobs. After a few sessions, we finally had a breakthrough and everyone bought in to the program. From then on, the process owners owned up to the tasks.

     Q. What were the results of your project?

     A. From the original processing time of 30 minutes, we were able to bring it down and achieve our target of 15 minutes processing time.

     Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?

     A. With my certification, I have colleagues who are now also interested to attend the program. And for those that are currently doing their projects, keep plugging away. There were times that I thought that it will all fail and blow up in my face but we just kept at it. It all worked out in the end.

     Q. If there’s anything else that you’d like to share about your experience, what would it be?

     A. I came to the training program with the childish intent that I wanted to get pirated by different companies like my former boss. Eventually, I realized that it has changed the way I look at things as I have become more process oriented and always looking to improve it. But don’t get me wrong, I still want to get pirated. For headhunters, you can reach me at carlreffmanning@yahoo.com.​
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There you have it! We hope that you were inspired by Carl’s story, for more similar reads, you can follow this blog or visit us regularly at www.6sigmaph.com/blogs.

Be Inspired, Be Awesome!
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We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com. 

by Crisglen John P. Villegas

MAKATI CITY, Philippines- November 25, 2016, Last day of Six Sigma PH’s MEGA Green Belt class, Apollo Petallano, gained his Six Sigma Green Belt certification after helping Wellcargo Brokerage, save an annualized cost savings of P429,132. 

In his brief testimonial, Apollo shared the story of his pursuit for the certification. He shared his story as he faced both struggles and success. He even mentioned some words of encouragement and gave a few tips for those who are currently pursuing their Green Belt Certification.
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Everyone seemed to be both entertained and inspred by how Apollo delivered his testimonial with substance and wit. Of course, we couldn’t let the good news be confined in the walls of the venue; it had to be shared! So, further this article is our one-on-one interview with Mr. Petallano. Go ahead, gather some tips and Be Inspired!

     Q. What prompted you to take the Six Sigma Workshop? 

     A. I am a strong believer of Process Management as well as the concept of “Quality”.  I thought it would be nice to update my skills by taking this course.

     Q. What Prompted you to start your project?

     A. There was an urgent need to make changes in what we do.  The two ports in Manila introduced TABS which penalize any “No Show” financially.   Customers does not pay these penalties stating that we make the booking hence we made the mistakes.  This of course would be reflective in our performance as a company.  Hence, the project was needed to be done.

     Q. What was your project about?

     A. The project is about ensuring that our trucks arrive in the ports at the time we have booked in the online booking system of TABS (Terminal Appointment Booking System).

     Q. How was it like for you, starting up and executing your own project?

     A. It was easy as I do not have to sell the project to anybody. We knew there was a problem, we set out to do a project immediately as we can.  I also have experience in doing projects, hence it was not very hard.

     Q. What were the results of your project?

     A. We know that we cannot have 0 incident as there are just way too many factors that we cannot control. From what we can control, we were able to lessen the average incident of 12 per month into 1.   

     Q. What was the impact of your project to your company?

     A. With the improvement, we were able to save about PHP 429,132/ year.    If we were not able to control it, the cost would have a direct impact in our bottom line.

    Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?

     A. Do your “Storyboard” as soon as you can.  The longer it takes you to do it, the more you forget proper presentation of the tools.  Rex is very strict that you present your project correctly.   I appreciate that a lot as he showed that his program is not a “certificate mill” as he needs to make sure that you truly learned to do a project properly.

    Q. If there’s anything else that you’d like to share about your experience, what would it be?

    A. I find doing project like this very fulfilling.   You’re able to prove the root cause of problems with numbers.  And numbers as I always say, never lies.   Having the knowledge in how to get the stats to prove your point is always fascinating.

certification, but has to successfully apply and show proper use of tools and methodology with actual work processes.  One has to earn his Six Sigma certification," Tuozo said.  "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost.  You'll be assigned a Black Belt to help you complete your project," Tuozo added.

There you have it! We hope that you were inspired by Apollo’s story, for more similar reads, you can follow this blog or visit us regularly at www.6sigmaph.com/blogs.

Be Inspired, Be Awesome!
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We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com. 

by Crisglen John P. Villegas

Consequently, during Intellicare’s second engagement with Six Sigma Philippines, they sent additional participants to join us and experience the Six Sigma tools and methodologies to increase the number of equipped individuals who will spearhead their advocacy of bringing their processes to the next level. Not only were they able to practice the tools hands-on,  their training was facilitated by no other than The Six Sigma Guy himself, making Six Sigma as simple and practical as possible to produce meaningful results. ​

by Crisglen John P. Villegas

MAKATI CITY, Philippines- Intellicare, a Health Maintenance Organization (HMO) inclined to delivering managed healthcare services through comprehensive, systematic, and prevention-oriented health maintenance programs, sent a handful of its valued employees to learn and train with Six Sigma Philippines last October 12, 2016 at the DLSU Graduate School of Business, RCBC plaza campus.

by Crisglen John P. Villegas

STA. ROSA, LAGUNA, Philippines- 29th of November, our newly Certified Six Sigma Black Belt / Black Belt Consultant, Arthur Flores Jr, facilitated in three of Meralco’s Learning and Development Organization ‘s annual Learning Summit; S.T.E.P. (Strategy, Efficiency, and People) Up! a learning event open to Professional Technical employees. ​

by Crisglen John P. Villegas

​MAKATI CITY, Philippines- November 25, 2016, Last day of Six Sigma PH’s MEGA Green Belt class, The Philippines have gained yet another Black Belt to reshape business process in the image of excellence.

Arthur Flores Jr., once again, displayed his mastery in the field of process improvement by applying Six Sigma tools and methodologies to decrease processing time and process defects which resulted to a whopping 19,353,270 Pesos worth of revenue increase.

In his brief testimonial, Arthur urged the graduating wave to pursue their certification by sharing how being a certified Green Belt boosted his career, how he gained respect from his boss and peers, and this time, shares the story of his success in the pursuit of his Black Belt Certification.

​Considering his young age, who wouldn’t be awed in his accomplishments? We ourselves were quite inspired by his speech, and of course, we couldn’t let the good news be confined in the walls of the venue; it had to be shared! So, further this article is our one-on-one interview with The Philippine’s latest Black Belt. Go ahead, gather some tips and Be Inspired!

      Q. What prompted you to take the Six Sigma Workshop? 

      A. I have taken the GB program in 6sigma PH and also got certified prior to taking the BB program.
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        I already learned a lot in the GB program but I yearned for more knowledge regarding root cause analysis. Because I told myself that if I can already do things I have done using GB methodologies, what more can a BB do?

     Q. What Prompted you to start your project?

         A. I always listen to the feedbacks of the stakeholders, whether in a formal environment or not, to know their pain area. After capturing their pain area, that is when I will pour my time in getting the root cause of the problem being encountered.

      Q. What was your project about?

     A. My project mainly revolves in increasing the average staff productivity. This was relevant to the stakeholders because data shows that by increasing the staff productivity with their current task at hand, revenue also goes up.
          This may sound basic but on the line of business I conducted the project with, not all of their process shares the same logic that is why I encourage all practitioners to never defer on your data or you might end up doing something not so relevant.

      Q. How was it like for you, starting up and executing your own project?
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     A. This is my second project using a formal Six Sigma structure so I got a little bit the hang of how I should start it.
      I will never deny, however, that there are major hurdles along the way. One of it is that the action items will disrupt their usual routine even though it sounds simple on papers. This is when the Change Management Tool taught by Sir Rex did its wonders.           

      Q. What were the results of your project?

       A. The project left a good impression to the stakeholders. This was a problem that everyone had a hard time figuring out and to everyone’s amazement, the simple action items implemented solved it.
      The solutions were very practical that it was overlooked by everyone. This is one of Sir Rex’s principle and it sure does its magic.  

      Q. What was the impact of being a certified Six Sigma Black Belt to you as an individual?

      A. Getting certified as a Black Belt obviously opened a lot of opportunities for me. What they say in 6sigma PH is true. You will get a boost in your career, you get recognized by your colleagues, and you become more valuable in the business market.
         Efforts are no longer enough nowadays to fast track your career. You need to get a boost; you need to be on the high-way; and 6sigma is one of your best means to be there.

     Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?

      A. Sir Rex, The Six Sigma Guy, has said this many times and I will simply repeat it. One of the greatest asset of a Six Sigma practitioner is perseverance. We do not quit. Challenges will be there but your tools and methodologies will help you overcome it.
       Follow the 6sigma circuit and you will never get lost.
     Q. If there’s anything else that you’d like to share about your experience, what would it be?

       A. I’ve said this when I got certified, and allow me to say it again.
           This stuff works!
          You may stumble, you may have set backs but don’t be overwhelmed by it. You have your Master Black Belt Rex and Black Belts to help you out. No problem is too big to solve with all the practitioners of 6sigma PH that got your back.

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​There you have it! We hope that you were inspired by Arthur’s story, for more similar reads, you can follow this blog or visit us regularly at www.6sigmaph.com/blogs.

Be Inspired, Be Awesome!
​
We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com.