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Round 2: Six Sigma vs ISO 9001 featuring ISO 13053:2011

9/25/2013

7 Comments

 
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At exactly two years ago, ISO introduced ISO 13053:2011 entitled " Quantitative Methods in Process Improvement – Six Sigma "

It is about the application of Six Sigma to improve existing processes with 2 parts:

Part 1: DMAIC methodology, describes the five-phased methodology DMAIC (Define, Measure, Analyse, Improve and Control), and recommends best practice, including on the Roles, Expertise and Training of personnel involved in such projects.

Part 2: Tools and Techniques, describes Tools and Techniques, illustrated by fact sheets, to be used at each phase of the DMAIC approach.


Some of you might disagree, but pardon my honest and blunt opinion.

The first time I have read about ISO developing a Six Sigma standard, I laughed.  Really hard.  Why?  Because it was like Samsung, planning to sell iPhone-inside-a-Samsung-Box to its customers.  It was like re-packaging an already finished good and telling everyone that this is 'the' original.  Nothing more like selling pirated DVDs and telling everyone to buy only from me, because it is only I that sells the real deal.

We all know that ISO, its certifying bodies and consultants are earning a lot to sell the standard (print), consulting and auditing services to companies.  ISO, in my opinion, wants to take a piece of the Six Sigma pie, even to the point of monopolizing it since they can now say that they own "the" standard. 

They are trying to exploit Six Sigma's weakness of not having a central certifying body.  It is indeed ironic, that a discipline that aims to reduce variations does not have a standard way of implementing the initiative and issuing Six Sigma certifications.

Why did ISO thought about it in the first place?  Was it because ISO's revenues were declining and want to enter new market?  To me, it seems like a desperate move.

So did it sell?  Did companies adopt ISO 13053 to roll-out Six Sigma?  Try to ask around, and you'll get blank stares.

7 Comments

What is VoE or Voice of the Employee?

9/17/2013

1 Comment

 
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In a company that uses Six Sigma as its process improvement initiative, you'll hear hundreds of jargons like DMAIC "dee-meyk" (Define, Measure, Analyze, Improve, Control), VOC (Voice of the Customer), CTQ (Critical to Quality), VOP (Voice of the Process), SIPOC (Suppliers, Inputs, Process, Outputs, Customers), and many more.


What is VoE and why is it important?


Voice of the Employee is the term used to describe the stated and unstated needs or requirements of the employees of your business.

It is no secret that employees who are satisfied in their jobs are more motivated, loyal, dedicated and productive

By asking your employees what they care about, you can understand motivations and perceptions to create and maintain a loyal and committed staff.


VoE is More than Just an Employee Survey

Doing employee survey is not the end but only the beginning.  Doing feedback collection or employee survey is the first step to your VoE journey (See figure 1).  What's important is you translate VoE, which are usually general statements, like "I want a cool boss", or "I want an attractive benefit", to CTQs (Critical to Quality), or measurable characteristics, like "I want a boss that gives feedback at the end of the day and not every 15 minutes", or "I want the flexibility to convert my unused Sick Leaves upgrade my health benefit plan".

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Figure 1. VoE Methodology

What VoC (Voice of the Customer) does for customers, VoE does for your people–identifying what really matters.

1 Comment

Can YOU Tear Down Walls Between Departments?

9/4/2013

2 Comments

 
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One BIG source of process delays, defects and variations that I always see are walls between departments.  This is no surprise since companies usually set-up their structures according to functional activities:  Sales, Marketing, Operations, Logistics, Accounting, HR, etc.  This tried and tested way of organizing people are not really wrong.  It makes planning, organizing, leading, and controlling employees more efficient because each employee that performs the same function works as a team and reports to the same manager. 

The problem lies when we start talking in terms of process.  Processes  produce the products and services that the company sells to its customers, and processes, are almost always, cross-functional.  Meaning, for every process, it involves at least 2 departments, and the outputs of one department are inputs of another.  Since departments work in silos, they usually have conflicting agendas. 

Every department has its own set of targets, metrics, goals, and sad to say, personal interests.  I have seen it with my own eyes: 
  • Sales prioritizing volume while downplaying unnecessary quality;
  • Marketing prioritizing speed while downplaying expenses; 
  • Logistics prioritizing efficiency while downplaying the need to have allowances in stocks;
  • Operations prioritizing speed to satisfy orders in time while downplaying defects and rework resulting to hidden costs;
  • Audit insisting all thousand transactions of a process conform to a control designed to avoid a repeat of an error happened only once, due to a special cause, resulting to delays.

And the list goes on and on.

One school of thought is to cure this conflicting agendas is to structure an organization according to "process" and not "functions".  Advocates of this idea say that this strategy shall make all departments that form a process look to a common goal and tear down silo mentality.


Your thoughts please?  Everyone is listening.


2 Comments

Be the 'Boss' or be the 'Leader'?

8/24/2013

4 Comments

 
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Do you prefer to be "The Boss" or the "Leader"?

Titles and positions would only buy you little-time to prove to your subordinates/ other stakeholders that you deserve their respect. 


Six Sigma professionals are "Leaders" of their process improvement cross-functional teams.  The line that binds the Six Sigma Green/ Black Belt and their teams are the respect between each other, their trust to the Six Sigma methodology and tools, and the commitment to make things simpler and better for their peers and organization.

4 Comments

    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

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