Category: Excellence

It doesn't matter how many resources you have

9/25/2013

Six Sigma is like a big toolbox- all quality, leadership, management, statistical, change management tools and methodologies.. The main responsibility of your Six Sigma Black Belt is to diagnose the situation and know what tool/s to use in a situation to fix your processes. If he/she doesn't know what tools to pick, that's a problem. If you don't have a toolbox, that's a BIGGER problem.

Processes tend to fail overtime, and you need Six Sigma to reduce your process delays, defects and variations or Cost of Poor Quality.

0 Comments

What is VoE or Voice of the Employee?

9/17/2013

1 Comment

In a company that uses Six Sigma as its process improvement initiative, you'll hear hundreds of jargons like DMAIC "dee-meyk" (Define, Measure, Analyze, Improve, Control), VOC (Voice of the Customer), CTQ (Critical to Quality), VOP (Voice of the Process), SIPOC (Suppliers, Inputs, Process, Outputs, Customers), and many more.

What is VoE and why is it important?

Voice of the Employee is the term used to describe the stated and unstated needs or requirements of the employees of your business.

It is no secret that employees who are satisfied in their jobs are more motivated, loyal, dedicated and productive

By asking your employees what they care about, you can understand motivations and perceptions to create and maintain a loyal and committed staff.

VoE is More than Just an Employee Survey

Doing employee survey is not the end but only the beginning. Doing feedback collection or employee survey is the first step to your VoE journey (See figure 1). What's important is you translate VoE, which are usually general statements, like "I want a cool boss", or "I want an attractive benefit", to CTQs (Critical to Quality), or measurable characteristics, like "I want a boss that gives feedback at the end of the day and not every 15 minutes", or "I want the flexibility to convert my unused Sick Leaves upgrade my health benefit plan".