"In the 4th Six Sigma and Process Improvement Conference, Dr. Alejandro Dizon, VP and Chief Quality Officer of St. Luke's Medical Center joined us and presented their success stories on their journey towards the Six Sigma culture. He talked about their deployment strategy where Senior Medical Support officers were trained in Six Sigma to reduce process delays, defects and variations." said Rex Tuozo, Six Sigma Master Black Belt of Six Sigma Philippines, and host-moderator of the 4th Six Sigma and Process Improvement Conference.
"If in business, delays and defects are a big no-no, how much more in medical operations where people's lives are at stake?" Tuozo added.
For these doctors and medical professionals who are dedicated and truly care to each patient, getting a Six Sigma score, or 3.4 deaths (defects) per million patients (opportunities), are still not enough.