Think Lean. Think Process.

'Improving Customer Satisfaction and Sustaining Business Growth'

March 11-12, 2014
Hotel Intercontinental, Makati City, Philippines

Overview

In today's global and highly competitive market, it has become imperative for business to focus on increasing work efficiency, improving quality and cutting costs. Companies must push for greater agility while making use of existing or less resources. This means that 'positive change' is a must for organizations to survive.

The challenge to achieve growth in companies is - to improve customer satisfaction and sustain business performance based on growth targets. Progressive organizations embrace process excellence as a means to achieve these goals. Process excellence helps companies work more efficiently and link business strategy to proper execution. The tools and methodologies that companies use to achieve process excellence may differ but the fundamental goals remain the same: improving work to sustain business performance.

Lean and Process Thinking are right here. The 4th Lean Six Sigma Conference 2014 presents an opportunity to revolutionize your business processes. Find out and discover how you can drive your process management strategies and innovation program closer to your customers. Thought leadership and shared learnings through case studies will inspire you to drive high performance-level after attending this conference.

WHO SHOULD ATTEND

CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, and those who are practicing and beginning the journey of business excellence and continuous improvement within the organization.

TOP REASONS TO ATTEND

- Understand Business Process Management and Lean Six Sigma methodologies to drive and sustain organizational performance

- Integrate Lean Six Sigma in your business process

- Know the latest customer thinking strategies

- Learn from Lean Six Sigma project case studies

- Network and learn from Industry Experts and Practitioners

- Leverage on innovation approaches for process excellence

KEY CONFERENCE TOPICS

Day 1, Tuesday, March 11, 2014

1. Lean Thinking as an Improvement Paradigm
2. Aligning Corporate Strategies and Lean Six Sigma Initiatives
3. The 8 Wastes and Defect Reduction
4. Understanding SIPOC and Value Stream Map
5. Improvements = T.I.M.E.
6. The Importance of Voice of the Customer (VOC) to be Embedded in the End-to-End Process
7. Lean Six Sigma as an Application for Continuous Improvement (CI) Program in
Global Finance Operations (Case Study)

Day 2, Wednesday, March 12, 2014

1. Leadership Principles in Driving Process Improvements to Sustain Business Growth
2. Business Process Management (BPM) and Lean Six Sigma Drive Business Transformation
3. Implementing Lean Six Sigma in Healthcare (Case Study)
4. Employee Involvement in Achieving Lean Six Sigma Process Excellence
5. Lean Six Sigma in Financial Services (Case Study)
6. Lean Six Sigma in BPO (Case Study)
7. The DNA of An Innovator

LEARN MORE: http://www.fmi.com.ph/

DISCOUNTS AND PAYMENT SCHEME

PHP 16,000 + VAT for 2 days attendance
US$ 450 + VAT for Foreign Nationals

- Package of 5 Delegates + 1 Free Delegate
- 10% Discount for Past Delegates
- 20% Discount to Academe/Government/Students

Fees are inclusive of snacks, lunch and conference kit

REGISTER NOW!

For Exhibit/Sponsorship/Registration

Call: +632-8960637, 8960639, 8996216
Fax: +632-8960637, 8902101
Email: norelyn@fmi.com.ph

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Application Form - Email: norelyn@fmi.com.ph, Fax: +632-8960637

Yes! Please reserve a seat for me in the 4rd Lean Six Sigma Conference 2014 on March 11-12, 2014.

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Please share and pass this Invitation to interested colleagues and friends. Thank You.

MAKATI CITY, Philippines-  Six Sigma Philippines in partnership with iAcademy School of Continuing Education, completed its Lean Six Sigma Green Belt Certification Program last December 14, 2013.  The program was attended by managers and professionals from diverse industries like manufacturing, BPO, Call Center, IT, Bank, Service and Insurance. 

Lean Six Sigma Green Belt Certification Program

The Lean Six Sigma Green Belt training is a hands-on workshop with emphasis on: gaining process and product knowledge with critical thinking; reducing variability and non-value added activities, and developing leaders in the organization who are focused on enhancing customer value, decreasing defect rates and wasted efforts, reducing cost and cycle time, and generating business growth and breakthrough improvements.

The Lean Six Sigma methodology is taught with a practical approach and makes use of many in- class examples, simulations, and hands-on exercises to ensure that participants have a working knowledge of the tools. 

Participants in the Lean Six Sigma Green Belt Training learn the basics of the Define, Measure, Analyze, Improve and Control (DMAIC) methodology and tools for achieving better, faster, and lower cost products and processes. Participants who complete the Green Belt training and later wish to expand their knowledge of the DMAIC methodology and tools may continue by enrolling in the Black Belt program.

Testimonials of Participants:

• It will definitely help me with my projects. This course enables me to understand the six-sigma benefits and application.
• It's very practical, interesting, specific but flexible.
• It encourage me to learn six sigma green belt in a simplified and fun manner.
• It helps me understand the six sigma concept in applying our daily operation in my company.
• He teaches clearly and he relates the written items with the actual workplace scenario. He shares his projects so we could understand and have an actual sight of what a six-sigma project is being handled and how it looks like.
• Very enthusiastic and respect ideas and opinions of each other. 
• Very approachable and knowledgeable.
• The instructor is very passionate in teaching six sigma. 
• Starts on time and everyone participates.
• Well managed, enough resources as needed by the program.
  
• Encouraged to do best.
  
• Superb as well! One of the best I have ever experienced. 
• Very good!! :-)
  

I always get this question from my Six Sigma students:  "What is the most important quality of a Six Sigma professional?"

Some say its the Six Sigma technical skills
On one of my first few posts on this blog, I shared one meeting with a Quality Director of a US Health Care company that recently set-up a shared services company in Taguig.  Our meeting went from a casual dinner to the Director asking me to apply and work for him.  He was like my Advanced Statistic PHD professor who quizzed my knowledge about advanced statistical tools.  I was not surprised since he was an Engineering graduate and spent most of his career in a manufacturing company doing Design of Experiments as part of their Research and Development (R&D).  The problem is, Six Sigma projects in the service industry (which includes Banks, Insurance, BPO, Call Centers, etc.) rarely needs advanced statistical tools like DOE.

Others say its the leadership skills, facilitation skills, presentation skills, level of support from the management team, and the list goes on and on.

For me, everything is important.  A Six Sigma Black Belt should have a working knowledge in Six Sigma tools-methodologies and minimum level of the mentioned skills.  But to pick one most important quality, its TENACITY. 

Without it, skills and knowledge will lead you nowhere.  Around 95% of the hundreds of six sigma projects I have led and coached, at least one point in time on the project duration, the project team and I thought we hit a dead end.  Persistent determination, or tenacity would drive your team to success and hit your goal.  Just like what you see on the illustration above, your plan is very different from the Universe's plans for you and your project team.

Tenacity is the lifeblood of a Six Sigma professional.

(Image Credit: Bishop-Wisecarver Group)

Congratulations De La Salle University Green Archers for winning the ring- UAAP Season 76!

MAKATI, Philippines-   Lean Six Sigma is now widely used not only by Manufacturing companies, but also other industries including Services, BPO, Telecommunications & IT here in the Philippines.   These industries are equally represented on the ongoing 2nd Six Sigma public run at iAcademy School of Continuing Education. 

The program is based on the recognition that true mastery cannot be gained through instructive learning alone but with hands-on, experiential method.

Also, recognizing the key gap in conventional Six Sigma trainings that tend to only focus on statistical tools, www.6sigmaPH.com has developed a unique working model which ensures that persons to be certified in Six Sigma are competent not only Six Sigma tools and methodologies but also Change Management, Business Process Management, Project Management, Innovation, Presentation and Facilitation Skills.



Our mission is to make Lean Six Sigma practical, affordable and effective

For inquiries on the next public run schedule, or request for in-house training program, please e-mail ask@6sigmaph.com

Makati, PHILIPPINES-  iAcademy School of Continuing Education will offer its 2nd Lean Six Sigma Green Belt Certification Program (Wave 2) on August 31, September 7, 14, & 21, 2013 (4 Saturdays) at iAcademy Building, Ayala Avenue Makati City.

This Training is an intensive training program in quantitative and qualitative analytical skills, project management, group dynamics, team building, and change management.The Lean Six Sigma Green Belt is the key change agent for the Six Sigma process- leading teams to organizational and financial improvement where it is needed most.  They lead their own projects within relatively narrow area. Green Belts may find themselves supporting a Black Belt in a large multifunctional project.

Who should attend?

• Process expert/ process leader who can lead and influence cross-functional teams.

• CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Yellow Belts, Strategic Planners, Corporate Planning Executives, and those who are practicing and planning to improve business excellence and continuous improvement within their organizations.

Objectives:
At the end of this workshop, participants shall:
1. Understand Six Sigma, Six Sigma Tool box and DMAIC methodology
2. Identify and clearly define problems;
3. Measure the size and opportunity of problems;

4. Efficiently generate probable cause reasons;
5. Analyze data to discover the root causes;
6. Develop and implement effective Improvements; and
7. Set Controls at a significantly improved performance level.

Take advantage of this introductory training rate of P35,000.00, the most affordable in the country, and to last only until Wave 2.

For details, please e-mail or call Ms Jem Ambrosio; jemelyn.abrosio@iacademy.edu.ph; +632-889-7777 local 351; +6328913865

Makati City, PHILIPPINES-  Rex Jayson Tuozo, Six Sigma Master Black Belt, and Lean Six Sigma Program Director of iAcademy School for Continuing Education, presents to more than 120 participants on this year's Six Sigma and Process Improvement Conference.   His talk is about Importance of Employee Involvement in Achieving Six Sigma Process Excellence.  Attendees are executives from different industries planning to roll-out their Lean Six Sigma program.  Joining Rex are other top caliber Six Sigma professionals in the Philippines and abroad (Profiles below).


Key Conference Topics

Day 1, Thursday, August 15, 2013

1. Aligning Six Sigma Strategies with Organizational Performance Improvement Metrics
2. Using an Integrated SIPOC for Better Results
3. Map, Measure and Improve: Flowcharts for Process Mapping
4. Data-Driven Process Excellence: Leveraging Big Data, Analytics, Predictive Modelling and BPM to Optimize Results
5. Achieving Customer Centricity with Six Sigma
6. Importance of Employee Involvement in Achieving Six Sigma Process Excellence
7. Case Study: Six Sigma in Healthcare
8. Case Study: Six Sigma in Manufacturing

Day 2, Friday, August 16, 2013

1. Business Process Management (BPM) Interconnects Process Throughout Your Organization and Beyond
2. The Top 7 Reasons Six Sigma Projects Fail
3. Case Study: Six Sigma Project in Finance/Banking
4. 4 Process Redesign Strategies for Operational Excellence
5. Case Study: Six Sigma in BPO
6. Sustaining a Process Improvement Culture by Combining Sigma and BPM
7. Trends and Innovation: What Do World-Class Innovators Do That Differentiate Them from Ordinary Change Agents?
8. Making Innovation Sustainable: How To Foster a Culture Day-To-Day Innovation