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How To Become a Great Facilitator

4/6/2014

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I always tell my Six Sigma class that if you meet a Six Sigma Black Belt/ Master Black Belt and tells you that he/ she can solve any of your problems at work, DO NOT BELIEVE that person.  Yes, Six Sigma professionals are expert in Six Sigma methodology, expert in process improvement tools, but at the end of the day, it would be the members of a process improvement team that he leads that will identify the root causes, and identify solutions on how to solve them.  In short, Six Sigma professionals are more of an EXPERT FACILITATORS then expert problem solvers.

How to become a great facilitator?

Being a great facilitator is one critical success factor of a six sigma professional and change agents.  A lot of Six Sigma tools inside the six sigma toolbox are brainstorming techniques.  I'll share an article of M. Ditkoff's Idea Champions, rate yourself on how proficient you are on each of the important traits of a great facilitator:

Then tune into your biggest strength and ask yourself how you can amplify that quality. Then identify your biggest weakness and figure out how you can improve in that arena.

1.CONDUCTOR
A skilled brainstorm facilitator knows how to orchestrate powerfully creative output from a seemingly dissonant group of people. In the conductor mode, the facilitator includes everyone, evokes even the subtlest contributions from the least experienced participant, and demonstrates their commitment to the whole by offering timely feedback to anyone who "gets lost in their own song."

2.ALCHEMIST
A good brainstorm facilitator is able to transmute lead into gold -- or in modern terms -- knows how to help people "get the lead out." This talent requires an element of wizardry -- the ability to see without looking, feel without touching, and intuitively know that within each brainstormer lives a hidden genius just waiting to get out.

3.DANCER
Light on their feet, brainstorm facilitators move gracefully through the process of sparking new ideas. Able to go from the cha-cha to the polka to the whirling dervish spinning of a brainstorm group on fire, savvy facilitators take bold steps when necessary, even when there is no visible ground underfoot. "The path is made by walking on it," is their motto.

4. MAD SCIENTIST
Skillful brainstorm facilitators are bold experimenters, often taking on the crazed (but grandfatherly) look of an Einstein in heat. While respecting the realm of logic and the rational (the ground upon which most scientists build their homes), the enlightened facilitator is willing to throw it all out the window in the hope of triggering a "happy accident" or a quantum leap of thought. Indeed, it is often these discontinuous non-linear moments that produce the kind of breakthroughs that logic can only describe, never elicit itself.

5.DIAMOND CUTTER
Fully recognizing the precious gem of the human imagination (as well as the delicacy required to set it free), the high octave brainstorm facilitator is a craftsman (or craftswoman) par excellence -- focused, precise, and dedicated. Able to get to the heart of the matter in a single stroke without leaving anything or anyone damaged in the process.

6. ACTOR
Brainstorm facilitators are "on stage" whether they like it or not. All eyes are upon them, as well as all the potential critical reviews humanly possible. More often than not, the facilitator's "audience" will only be moved to act (perchance to dream) if they believe the facilitator is completely into his or her role. If the audience does not suspend this kind of disbelief, the play will close early and everyone will be praying for a fire drill or wishing they were back home eating a grilled cheese sandwich.

7.ENVIRONMENTALIST
Brainstorm facilitators are the original recyclers. In their relentless pursuit of possibility, they look for value in places other people see as useless. To the facilitator in full mojo mode, "bad ideas" aren't always bad, only curious indicators that something of untapped value is lurking nearby.

8. OFFICER OF THE LAW
One of the brainstorm facilitator's most important jobs is to enforce "law and order" once the group gets roaring down the open highway of the imagination. This is a fine art -- for in this territory speeding is encouraged, as is running red lights, jaywalking, and occasionally breaking and entering. Just as thieves have their code of honor, however, so too should brainstormers. Indeed, it is the facilitator's task to keep this code intact -- a task made infinitely easier by the ritual declaration of ground rules at the start of a session.''

9.SERVANT
Some brainstorm facilitators, intoxicated by the group energy and their own newly stimulated imagination, use their position as a way to foist their ideas on others -- or worse, manipulate the group into their way of thinking. Oops! Ouch! Aargh! Brainstorm facilitating is a service, not a personal platform. It is supposed to be a selfless act that enables others to arrive at their own solutions -- no matter how different they may be from the facilitator's.

10. STAND-UP COMIC
Humor is one of the brainstorm facilitator's most important tools. It dissolves boundaries, activates the right brain, helps participants get unstuck, and shifts perspective just enough to help everyone open their eyes to new ways of seeing. Trained facilitators are always on the lookout for humorous responses. They know that humor often signals some of the most promising ideas, and that giggles, guffaws, and laughable side-talk frequently indicate a rich vein of possibility to explore. Humor also makes the facilitator much more "likable" which makes the group they are facilitating more amenable to their direction. Ever wonder why the words "Aha!" and "Ha-Ha" are so similar?


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What is the Highest Paying Job for Sr. Managers in the Philippines? -QA professionals, specifically, Certified Six Sigma Black Belts

3/16/2014

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Guess what is the highest paying job for Senior Managers in the Philippines?

Quality Assurance professionals.  Specifically, Certified Six Sigma
Black Belts

Aside from having a potential to earn big, Six Sigma Black Belts also enjoy the sense of fulfillment by creating positive and meaningful change in the organization.  "There is a boost in intrinsic satisfaction every time a Six Sigma Black Belt completes a project.  Your boss, colleagues, customers, and process owners become happy by helping them solve recurring defects which results to reduction or elimination of the need to do fire fighting," Rex Tuozo, Six Sigma Master Black Belt and Consultant, said when asked what a typical Black Belt feels after closing a process improvement project.

"Aside from getting a good pay and the potential (to) get promoted, Six Sigma Certified individuals value the respect that they receive from their bosses and peers," Tuozo added.


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Information presented on Jobstreet are based on the salary posted by employers from January 1- March 2013. The group caters 80,000 employers and over 10 million jobseekers.

*All the amounts are in Philippine Peso.



Senior Managers

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Managers

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The Best So Far: The 4th Lean Six Sigma Conference in the Philippines 2014

3/12/2014

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Photo from right to left: Mr. Franco del Rosario, Rex Tuozo, Norelyn Babiera, Dr Beng Siriban-Manalang, Jeff Solis, Ed Flores.
MANILA, Philippines- The 4th Lean Six Sigma Conference in the Philippines held at Hotel Intercontinental Makati City ended with a high note as participants learned best practices and case studies from Six Sigma experts. 

This year's theme is "Improving Customer Satisfaction and Sustaining Business Growth" which focuses on the Voice of the Customer, and how Lean Six Sigma can help companies satisfy customer requirements, reduce defects, and be more profitable.

Rex Tuozo, Master Black Belt of Six Sigma Philippines was the host-moderator of the conference.
  He also presented a case study/ actual six sigma project.

Speakers:
Dr. Chandramogan Anamirtham, Ph.D. Dr. Anna Bella Siriban-Manalang, Ph.D. Dr. Alejandro C. Dizon, MD Jeffrey F. Solis Dennis Beng Hui Cecilia ‘Chilly’ C. Lopez Eric John M. Cabrera Bryan Ong Gobaco Analiza D. Aguinaldo Arlene A. Soncuya Rex Jayson M. Tuozo Jeremy Jay V. Lim Franco del Rosario


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The 4th Lean Six Sigma Conference 2014

2/3/2014

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Think Lean. Think Process.

'Improving Customer Satisfaction and Sustaining Business Growth'

March 11-12, 2014
Hotel Intercontinental, Makati City, Philippines

Overview

In today's global and highly competitive market, it has become imperative for business to focus on increasing work efficiency, improving quality and cutting costs. Companies must push for greater agility while making use of existing or less resources. This means that 'positive change' is a must for organizations to survive.

The challenge to achieve growth in companies is - to improve customer satisfaction and sustain business performance based on growth targets. Progressive organizations embrace process excellence as a means to achieve these goals. Process excellence helps companies work more efficiently and link business strategy to proper execution. The tools and methodologies that companies use to achieve process excellence may differ but the fundamental goals remain the same: improving work to sustain business performance.

Lean and Process Thinking are right here. The 4th Lean Six Sigma Conference 2014 presents an opportunity to revolutionize your business processes. Find out and discover how you can drive your process management strategies and innovation program closer to your customers. Thought leadership and shared learnings through case studies will inspire you to drive high performance-level after attending this conference.

WHO SHOULD ATTEND

CEOs, Presidents, Managing Directors, General Managers, Business Owners, Entrepreneurs, Senior Level Managers, Process Owners/Analysts, Lean and Six Sigma Practitioners, Strategic Planners, Corporate Planning Executives, and those who are practicing and beginning the journey of business excellence and continuous improvement within the organization.

TOP REASONS TO ATTEND

- Understand Business Process Management and Lean Six Sigma methodologies to drive and sustain organizational performance

- Integrate Lean Six Sigma in your business process

- Know the latest customer thinking strategies

- Learn from Lean Six Sigma project case studies

- Network and learn from Industry Experts and Practitioners

- Leverage on innovation approaches for process excellence

KEY CONFERENCE TOPICS

Day 1, Tuesday, March 11, 2014

1. Lean Thinking as an Improvement Paradigm
2. Aligning Corporate Strategies and Lean Six Sigma Initiatives
3. The 8 Wastes and Defect Reduction
4. Understanding SIPOC and Value Stream Map
5. Improvements = T.I.M.E.
6. The Importance of Voice of the Customer (VOC) to be Embedded in the End-to-End Process
7. Lean Six Sigma as an Application for Continuous Improvement (CI) Program in
Global Finance Operations (Case Study)

Day 2, Wednesday, March 12, 2014

1. Leadership Principles in Driving Process Improvements to Sustain Business Growth
2. Business Process Management (BPM) and Lean Six Sigma Drive Business Transformation
3. Implementing Lean Six Sigma in Healthcare (Case Study)
4. Employee Involvement in Achieving Lean Six Sigma Process Excellence
5. Lean Six Sigma in Financial Services (Case Study)
6. Lean Six Sigma in BPO (Case Study)
7. The DNA of An Innovator

LEARN MORE: http://www.fmi.com.ph/

DISCOUNTS AND PAYMENT SCHEME

PHP 16,000 + VAT for 2 days attendance
US$ 450 + VAT for Foreign Nationals

- Package of 5 Delegates + 1 Free Delegate
- 10% Discount for Past Delegates
- 20% Discount to Academe/Government/Students

Fees are inclusive of snacks, lunch and conference kit

REGISTER NOW!

For Exhibit/Sponsorship/Registration

Call: +632-8960637, 8960639, 8996216
Fax: +632-8960637, 8902101
Email: norelyn@fmi.com.ph

-------------------------------------------------

Application Form - Email: norelyn@fmi.com.ph, Fax: +632-8960637

Yes! Please reserve a seat for me in the 4rd Lean Six Sigma Conference 2014 on March 11-12, 2014.

Name _________________________________________________________
Position _________________________________________________________
Company _________________________________________________________
Address _________________________________________________________
Telephone _________________________________________________________
Fax _________________________________________________________
Email _________________________________________________________
Mobile _________________________________________________________
Website _________________________________________________________

Please share and pass this Invitation to interested colleagues and friends. Thank You.

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What Qualities Make Your Work Satisfying?

12/27/2013

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A blessed Christmas and I wish good health for all of you this 2014!

Only 4 days to go before we end the year.  Time really flies so fast.  It has been a little over 6 months since I launched this blog, found Six Sigma Philippines, and started a Six Sigma independent consulting career full-time.  It was a big risk.  A path less traveled.  It was never easy, choosing a high-risk work over a handsome and guaranteed monthly pay check, bountiful variable bonuses and benefits, and a gold plated title from a multinational company to boast with.  Initially, I thought I'll have more free time to spend, but it was the exact opposite.  I was burning the oil from midnight to noon to midnight.  I thought working as an independent professional means having no boss, but it turns out, all my clients are my bosses- with different needs, wants, attitudes and expectations.  Doing not just my expertise but also market research, business development, client management, supplier sourcing, finance and accounting and others are the main reason why only few dare to be in this situation. 

Having the autonomy, the challenge of complexity, and the line of sight between effort and rewards, make it all worth it.

I'll end with a quote of M. Gladwell's best selling book- Outliers.

"Those 3 things- autonomy, complexity, and a connection between effort and rewards- are, most people agree, the 3 qualities that work has to have if it is to be satisfying.  Not how much money we make that ultimately makes us happy between 8 to 5." ---Outliers, Malcolm Gladwell

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PS  Do you experience the said 3 qualities at work:  Autonomy, complexity and a direct connection between effort and rewards.  If not, time to reflect and make the big move in 2014.  Do you want to be a full time theater actor?  A singer?  Start a restaurant?  An entrepreneur?    Study law?  Be a chef or a fashion designer?  It is never too late.  You are the master of your fate, the captain of your soul!


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Our family's coat of arms.
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Six Sigma Philippines and iAcademy Complete its Lean Six Sigma Green Belt Certification Program (Wave 3)

12/17/2013

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MAKATI CITY, Philippines-  Six Sigma Philippines in partnership with iAcademy School of Continuing Education, completed its Lean Six Sigma Green Belt Certification Program last December 14, 2013.  The program was attended by managers and professionals from diverse industries like manufacturing, BPO, Call Center, IT, Bank, Service and Insurance. 

Lean Six Sigma Green Belt Certification Program

The Lean Six Sigma Green Belt training is a hands-on workshop with emphasis on: gaining process and product knowledge with critical thinking; reducing variability and non-value added activities, and developing leaders in the organization who are focused on enhancing customer value, decreasing defect rates and wasted efforts, reducing cost and cycle time, and generating business growth and breakthrough improvements.

The Lean Six Sigma methodology is taught with a practical approach and makes use of many in- class examples, simulations, and hands-on exercises to ensure that participants have a working knowledge of the tools. 

Participants in the Lean Six Sigma Green Belt Training learn the basics of the Define, Measure, Analyze, Improve and Control (DMAIC) methodology and tools for achieving better, faster, and lower cost products and processes. Participants who complete the Green Belt training and later wish to expand their knowledge of the DMAIC methodology and tools may continue by enrolling in the Black Belt program.

Testimonials of Participants:
  • It will definitely help me with my projects. This course enables me to understand the six-sigma benefits and application.
  • It's very practical, interesting, specific but flexible.
  • It encourage me to learn six sigma green belt in a simplified and fun manner.
  • It helps me understand the six sigma concept in applying our daily operation in my company.
  • He teaches clearly and he relates the written items with the actual workplace scenario. He shares his projects so we could understand and have an actual sight of what a six-sigma project is being handled and how it looks like.
  • Very enthusiastic and respect ideas and opinions of each other. 
  • Very approachable and knowledgeable.
  • The instructor is very passionate in teaching six sigma. 
  • Starts on time and everyone participates.
  • Well managed, enough resources as needed by the program.
  • Encouraged to do best.
  • Superb as well! One of the best I have ever experienced. 
  • Very good!! :-)
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What is Your Animal Personality Type?

12/3/2013

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If you are really interested to become a Six Sigma practitioner, aside from the technical part of being expert in Six Sigma methodology and tools, mastering soft skills such as facilitation, presentation, conflict, and change management skills are very important.  To be the positive key change agent of your company, understanding your personality is the first step before understanding others.

Few weeks ago, I shared the Tree personality type used by psychologists.  This time, I'll share something I learned from my Organizational Behavior and Process class:
Myers-Briggs Type Indicator, an expansion of Carl Jung’s ideas about personality types. 

You may use this activity as a springboard if you deliver a training, or an ice breaker when you start a meeting or a six sigma work-out.  Take note of the personality types of your project sponsors, green belts, and executives.  This might help you understand how to flex with other people in your organization.

Although not as comprehensive as when you take it with a licensed practitioner, this test is a good place to start.  Enjoy!

The four letters in the Myers Briggs test represent your tendencies when it comes to social behavior, decision-making, and lifestyle. Those dichotomies are:

Worldview: Extroversion (E) or Introversion (I)
i.e. would you rather play with your pals or hang out at home with a book?

Information: Sensing (S) or Intuition (N)
i.e. when taking in something new, do you prefer to take it simply, at face value or interpret / add meaning based on your gut?

Decisions: Thinking (T) or Feeling (F)
i.e. when making up your mind about something, do you primarily rely on logic and structure, or do you gravitate towards emotion and empathy?

Structure: Judging (J) or Perceiving (P)
i.e. would you rather things in your life to be decided and set, or do you like to stay open to whatever options might come along?

The experts say that you are the best equipped to identify your own type, so for a quick analysis you can just choose your side of the above questions and string together those letters for your type. Then, find the species of animal who corresponds below and see if you can relate…

1. INTP- Owl

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INTPs are analytical and thoughtful individuals who prefer to work alone and who are often ill at ease in social situations. They are impatient with hierarchies and politics and would prefer that leaders prove their worth with merit, rather than with charisma and influence. Although they are not particularly social, they do have razor sharp wit (and claws), and are often surprised to learn that people do enjoy their company.

2. ESTP- Fox

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Dramatic, charismatic, and influential — ESTPs seek the best in life and want to share it with their friends. They are active, spontaneous, fun, and foxy. They are the most adept of any of the personality types at influencing and manipulating people, and they make great salesman and can be wonderful friends if you’re looking for a good time. Read Aesop’s Fables for more information.

3. ISFP- Sloth

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Peaceful and easygoing, ISFPs take things at their own pace and live moment to moment. They are considerate, pleasant, caring, and mellow. Their values are important to them, but they are not ones who particularly care about defending or debating their views publicly. Don’t call them lazy — maybe they are just more relaxed than the rest of us.

4. ENTJ- Lion

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Independent and logical thinkers who are also persuasive leaders, ENTJs are business-minded and ambitious. They refuse to allow any subjective emotion to enter into their decision-making process, and as a result they can be seen as callous and cold. But these fierce individuals tend to be highly effective, successful, and incredibly powerful. They are truly the kings of the proverbial jungle.

5. ISFJ- Deer

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ISFJs are quiet, observant, and thoughtful. They are interested in maintaining order and harmony, avoiding fast-moving cars, and respecting everyone’s feelings. They are often described by the few people who know them deeply as being incredibly sensitive and trustworthy.

6. INTJ- Octopus

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INTJs are independent types, wildly intelligent and creative — but rather un-interested in what anyone else is doing. They are often considered the most independent of all the personality types, and they work best when given freedom. They are acutely aware of their own intelligence, as well as what they don’t know, and their passion often lies in conceptualizing ideas and processing complex theories.

7. ISTP- Cat

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ISTPs are an interesting study in contrasts: they are naturally quiet and analytic, often drawn to the field of engineering or trying to figure out how boxes work. But they are also explorers who can easily become bored with a single routin. ISTPs are often closet daredevils drawn to racing, bungee jumping, or jumping off of high countertops. They are “live and let live” types who are not particularly concerned with rules or regulations and would prefer that others not concern themselves with their behavior either. Some have even remarked that “don’t tread on me” is the perfect ISTP motto.

8. ESFP- Otter

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ESFPs live in the moment and want to experience life at 100 mph. They are incredibly playful, generous, and optimistic. They love being social and having new experiences. Classroom learning is not their strong suit even though they are intelligent and creative — they would prefer to simply “go with the flow” and have a great time.

9. INFJ- Wolf

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INFJs are value-driven individuals who tend to remain mysterious and complex even after you’ve become close to one. They are often creative and inspired individuals. They are good at perceiving emotions and are sensitive to the feelings of others, but they are not very prone to revealing much of themselves until they trust someone completely. That said, they are intensely interested in the well-being of others and are often seen as protectors as well as natural leaders.

10. ENFP- Dolphin

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Creative and contagiously happy, ENFPs have boundless energy and an appetite for learning about new things and meeting new peope. They bring joy to others and are keenly perceptive to the needs of those around them. They are vivacious and popular enthusiasts. ENFPs tend to get bored easily, and they are always ready for the latest and the greatest in friends, relationships, experiences, and ocean jumping

11. ESTJ- Honey Bee

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ESTJs are civic-minded workers who strive to improve society and like to be part of organizations and governments. They are often conservative and they are strong believers in the letter of the law, and the importance of procedures. They are practical and straight-forward, and have little use for “expanding their mind” or having new experiences. They are, however, outgoing, and they have no problem with clearly communicating their needs and desires to others.

12. ISTJ- Beaver

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ISTJs are logical and word-working conservative types. They enjoy organization and regulation, and have a reputation for being serious individuals who take a practical approach to everything. They are dependable and thorough, sensible and earnest. Like a beaver hard at work on its dam, they are known for being incredibly dedicated workers who will do whatever is needed to get the job done. On the negative side, they have good intentions but can sometimes have a difficult time understanding the emotional needs of others.

13.  ENFJ- Dog

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ENFJs are social butterflies who are cheerleaders and supporters of a wide variety of friends and acquaintances. They hate bullying and they love to greet their loved ones with a face lick and a tail wag. They feel good when the people around them feel good, and they tend to adapt to the group that they are in very quickly, even adopting the values of whoever they are surrounded by. They are loyal and expect loyalty from others — think of them as the living embodiment of a “team player.”

14. INFP- Meerkat

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INFPs are deeply ethical and idealistic, loyal to their family and closest friends, and guided by their desire to live a life according to their values. They are curious about those around them, but will not accept threats to the security of their adorable babies or their morals.

15. ENTP- Parrot

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ENTPs prize intelligence and competence over all other things (both in themselves and in others). They are often described as witty, clever, cerebral, and resourceful. They are verbally inclined and they often have a perverse sense of humor. ENTPs like to analyze every side of an issue and are creative thinkers and workers. They sometimes chatter.

16.  ESFJ- Elephant

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ESFJs are genuine and authentic, and they care deeply about those around them. These are the kind of individuals who bring out the best in those around them, and they are serious about loyalty and responsibility to their families, friends, and co-workers. They are generous and they love to bring joy to others, but they are also sensitive and easily hurt. ESFJs are often blind to the flaws of those they love and they are incredibly trusting and full of love.
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iAcademy Offers Complimentary Run of Lean Six Sigma Yellow Belt Workshop for Executives

11/30/2013

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MAKATI CITY, Philippines-  More than 30 executives from different industries (manufacturing, bank, IT, BPO, Call Center) attended the complimentary Lean Six Sigma Yellow Belt Workshop offered by iAcademy School of Continuing Education.  The goal is to provide overview and hands-on training of methodology and tools of Six Sigma, a powerful and effective process improvement discipline  developed by Motorola and popularized by GE which aims to reduce process delays, defects and variations, and its ultimate goal is to improve a process for it to have no more than 3.4 defects per million opportunities.  "This is the first time I heard about Six Sigma but I have learned a lot.  We definitely can use the process improvement tools and concepts and the learning experience is is practical, effective and fun," said Nelsa Trajano, AVP of Metro Bank.  iAcademy School of Continuing Education Executive Director Tina Vitas said on her closing remarks, "We would want you to capitalize on this powerful discipline and quality initiative known as Six Sigma.  We want to make Filipino companies cut process wastes and reduce the cost of poor quality and be more competitive."

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For more information on iAcademy Short Courses, please visit https://www.facebook.com/iACADEMYShortCourse.

For online, classroom and apprenticeship programs on Lean Six Sigma Yellow Belt, Green Belt, and Black Belt programs, please visit http://www.6sigmaph.com/training.html
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6sigmaPH.com Launches New Channels for Six Sigma Training and Certification

11/28/2013

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MANILA, Philippines-  Six Sigma Philippines (www.6sigmaPH.com) offers new channels to give options to Filipino professionals aiming to earn a reputable & internationally recognized Six Sigma Certification.

Together with SixSigma.us, a reputable and sought after six sigma training provider and consultancy firm in the US, Six Sigma Philippines now offers Six Sigma eLearning and Apprenticeship programs.  What's good is that students who complete the Green Belt or Black Belt Apprenticeship Programs and examinations shall

There are several ways, or channels, to earn a Six Sigma or Lean Six Sigma Certification.  All channels require hard work and persistence. 

As an added bonus, upon completion of the training and passing the comprehensive final exam, the student shall  also receive PDUs from PMI (Project Management Institute) and CEUs from IACET (International Association for Continuing Education & Training). 

Learning the Six Sigma discipline and applying it to be a change agent is no easy task, but the rewards are all worth it:  generous compensation, promotions, and earning respect form your boss and peers.

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Six Sigma Philippines goes to Cebu

11/20/2013

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LAPU-LAPU CITY, CEBU- Six Sigma Philippines goes to Cebu to deliver Lean Six Sigma Green Belt Certification Program to Teradyne GSO (http://www.teradyne.com/)

About Teradyne
Teradyne (NYSE:TER) is a leading supplier of Automatic Test Equipment used to test semiconductors, wireless products, data storage and complex electronic systems which serve consumer, communications, industrial and government customers. In 2012, Teradyne had sales of $1.66 billion and currently employs over 3,700 people worldwide. The company's divisions, Semiconductor Test Division, Systems Test Group, and Wireless Test are organized by the products they develop and deliver.
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    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

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