by: Rex Tuozo, "The Six Sigma Guy"
"In the office, waste can masquerades as productive work."
-Lean Office Innovation
I am not talking about dusts, cobwebs, candy wrappers, and used staple wires on your desk. What I mean are activities that are non-value adding. You may call it work, but if it doesn't transform the product or service to what the customer wants, it is waste and nothing more.
The infographic below categorizes office wastes to 4 types: Process, Information, Physical Environment and People.
An example of process waste is unnecessary approvals. Have you seen a document with many signatures required such as: "prepared by", "reviewed by", "concurred by", "approved by", "noted by", and all other words with "by". It is like, everyone in the organization wants to sign on the same document. Go back to basic and ask each signatory, "what value to the customer your signature adds when you sign the document?" You'll be surprised with their answers.
How many % do you think of all work done in your office are wastes? Share on the comments box below so we may learn from you.
Cheers!
"In the office, waste can masquerades as productive work."
-Lean Office Innovation
I am not talking about dusts, cobwebs, candy wrappers, and used staple wires on your desk. What I mean are activities that are non-value adding. You may call it work, but if it doesn't transform the product or service to what the customer wants, it is waste and nothing more.
The infographic below categorizes office wastes to 4 types: Process, Information, Physical Environment and People.
An example of process waste is unnecessary approvals. Have you seen a document with many signatures required such as: "prepared by", "reviewed by", "concurred by", "approved by", "noted by", and all other words with "by". It is like, everyone in the organization wants to sign on the same document. Go back to basic and ask each signatory, "what value to the customer your signature adds when you sign the document?" You'll be surprised with their answers.
How many % do you think of all work done in your office are wastes? Share on the comments box below so we may learn from you.
Cheers!
