Japan’s Omotenashi #1: The Art of Delivery Amazing Customer Experience

𝗢𝗺𝗼𝘁𝗲𝗻𝗮𝘀𝗵𝗶 #1: You Win Customers One at a Time and Lose Them a Hundred Thousands at a Time

In today's digital age, a single dissatisfied customer can quickly spread their negative experience to their entire email list, Facebook friends, blog readers, and Twitter followers, warning them against doing business with you.

Every interaction a customer has with your business, whether in person, over the phone, or on your website, is crucial. It's a defining moment where your reputation is at stake, poised to improve or deteriorate.

Remember, customers who are treated well become your most effective marketers.
....
𝗪𝗵𝗮𝘁 𝗶𝘀 𝗢𝗺𝗼𝘁𝗲𝗻𝗮𝘀𝗵𝗶?
✅Omotenashi originated from the tea ceremony, which is the Japanese way of providing guests with the best possible service and experience.
✅Omotenashi is not just about being polite or courteous but about anticipating the needs and preferences of the customers, exceeding their expectations, and creating a memorable and emotional connection with them.

#Omotenashi
#CX
#CustomerExperience
#TheSixSigmaGuy
#SixSigmaPH
...
📣 Get your FREE Lean Six Sigma White Belt eLearning & Certification! 👇🏽
https://sixsigmaph.teachable.com/p/lean-six-sigma-white-belt-certification-program