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Learning from Failures VS Learning from Successes

8/10/2019

Over exaggerating Learning from failures vs Under valuing Learning from Successes

How often do you hear people say that you should learn from your mistakes? From your parents, boss, mentors, and graduation / commencement speeches, we ofter hear people highlight the value of learning from our failures?

What if we look at it in an upside down perspective?

Jason Fried, founder of Basecamp, wrote on his book "Rework": What do you really learn from your mistakes? You might learn what 'not' to do again, but how valuable is that? - You still do not know what you 'should' do next.

Contrast that with learning from your successes. Success gives you real ammunitions. When something succeeds, you know what have worked, and you can do it again. And next time, you'll probably do it even better (Fried, 2010).

Forbes article by Stephen Meyer concluded with the following quote, "Just as the failures of others teach us more than their successes, our own successes teach us more than our failures".

All this said, there’s no denying that people do learn from their failures. But here’s a thought: Maybe failure is really interesting to explore only after success has been achieved. Looking back on a successful life, or doing a post-mortem on an endeavor that ended well, incremental failures add texture and nuance to a winning story.

But if you’re still not on top of the mountain, maybe it’s best to figure out what you’re really good at, then focus like a laser beam on creating a success you can call your own (Meyer, 2014).
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SIX SIGMA PH
"Six Sigma for SERVICE Industry"
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We need a upskilling revolution. Here's how to make it happen.

8/5/2019

Børge Brende- President, World Economic Forum

As the world faces the trans-formative economic, social and environmental challenges of Globalization 4.0, it has never been more important to invest in people.

Valuing human capital not only serves to equip individuals with the knowledge and skills to respond to systemic shifts, it also empowers them to take part in creating a more equal, inclusive and sustainable world.

Education is and will remain critical for promoting inclusive economic growth and providing a future of opportunity for all. But as the technologies of the Fourth Industrial Revolution create new pressures on labour markets, education reform, lifelong learning and reskilling initiatives will be key to ensuring both that individuals have access to economic opportunity by remaining competitive in the new world of work, and that businesses have access to the talent they need for the jobs of the future.

The Fourth Industrial Revolution is causing a large-scale decline in some roles as they become redundant or automated. According to the 2018 Future of Jobs Report, 75 million jobs are expected to be displaced by 2022 in 20 major economies. At the same time, technological advances and new ways of working could also create 133 million new roles, driven by large-scale growth in new products and services that would allow people to work with machines and algorithms to meet the demands of demographic shifts and economic changes.

Automation is expected to spread significantly over the next three years. Image: World Economic Forum
To proactively realise the benefits of these changes, at least 54% of all employees will need reskilling and upskilling by 2022. Yet only 30% of employees at risk of job displacement from technological changes received training in the past year, and those most at risk are often the ones who are least likely to receive any retraining at all.

Creating a reskilling revolution will require investment. For example, transitioning 95% of at-risk workers in the United States into new jobs through reskilling may cost more than $34 billion. Yet the private sector could today only profitably reskill about 25% of those workers, suggesting a need for business collaboration, government investment and public-private collaboration to lower costs and reach scale.

If businesses work together to create economies of scale, they could collectively reskill 45% of at-risk workers. If governments join this effort, they could reskill as many as 77% of all at-risk workers, while benefiting from returns on investment in the form of increased tax returns and lower social costs including unemployment compensation. When businesses can’t profitably cover costs and governments can’t provide the solutions alone, it becomes imperative to turn to public-private partnerships that lower costs and provide concrete social benefits and actionable solutions for workers.

In addition, such measures should be complemented by strategic rethinking on how work is regulated and which areas of job creation could enhance societal benefits. A recent white paper suggests that countries should work to increase public and private investment in three areas: people’s capabilities, institutions and rules related to work, and sectors that are poised for growth and that benefit society, including care, education, water, energy, and digital and transport infrastructure.

The World Economic Forum provides a platform for such alliances to urgently deliver new skills for today’s workforce as well as designing education for the future workforce. The Closing the Skills Gap initiative serves as a platform to focus fragmented actions within one overarching mission to address future-oriented skills development, while at the same time supporting constructive public-private collaboration on urgent and fundamental reform of education systems and labour policies to prepare workforces for the future of jobs through country-specific programs, global and regional exchanges of best practices, and global business commitments.

These efforts have resulted in a global network of public-private task national task forces in India, South Africa, Argentina and Oman, in addition to several global partner companies pledging to reskill or upskill 17 million workers globally, exceeding the 2018 goal to help 10 million workers by 2020.

As we transform education and labour markets, it is also imperative that we take into account the specific effects on various groups. For example, given how our labour markets are currently segmented, the burden of job displacement and skills gap trends will likely fall disproportionately on women. They hold many of the jobs likely to be replaced and are underrepresented in the fields most likely to see job growth. For example, only 22% of people working in artificial intelligence are women.

Yet new sources of job creation also provide a unique opportunity to hardwire gender parity into the future of work. Leapfrogging to gender parity requires proactive measures from business and governments to ensure women are equally represented in the highest-growth occupations and most in-demand skillsets. The World Economic Forum is calling on companies to identify the five fastest-growing jobs and commit to hiring equal numbers of men and women.

These efforts and others to invest in developing the talent and potential of all people can be the bridge we need to move to inclusive, sustainable growth that leverages technology to create opportunity for all. Investing in people can transform them from passive observers of disruption to active leaders of positive change in their local, regional and global communities.

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Børge Brende is President of the World Economic Forum and Human Capital Champion with the Human Capital Project, a World Bank project to increase equity and inclusive growth.

Green Belt Certified De La Salle CSB Academic Adviser's Advice for Six Sigma Aspirants.

7/30/2019

MAKATI CITY, Philippines - Henry DV Castro, Full time Faculty-Academic Adviser in the prestigious De La Salle College of St. Benilde received his Green Belt Certification on the 24th of May 2019. On the last day of the Green Belt Workshop with 34 Green Belt aspirants, he shared his experiences while travelling the road to his certification.

According to him, completing his project was not easy and there were times when he almost gave up but his intention to improve their existing process and eliminating appeals or defects in approving thesis made him push himself harder.

The aspirants were lucky to have been given tips and ideas on how they can complete their projects. Aside from those, he also gave an important advice to them.

MY ADVICE IS TO KEEP THE SIX SIGMA NOTES BY HEART AND APPLY TO IMPROVE PROCESS TIME AND ELIMINATE DEFECTS AND SIX SIGMA IS THE BEST TOOL IF YOU HAVE PLANS IN CONDUCTING A PROJECT. – Henry DV Castro

Below are his responses when we asked him a few things about his Six Sigma journey.

Q. What prompted you to take the Six Sigma Workshop?

PART OF FACULTY DEVELOPMENT

Q. What Prompted you to start your project?

THE THESIS COORDINATOR TASK

Q. What was your project about?

TO LOWER THE VALID APPEAL IN THESIS - "REJECTS"

Q. What were the results of your project?

THERE WAS AN IMPROVEMENT IN THE PROCESS AND LOWER OR ZERO VALID APPEALS "REJECTS"

Q. How was it like for you, starting up and executing your own project?

IT WAS A BIG CHALLENGE AND SIX SIGMA IS THE BEST TOOL THAT I USED AND IMPLEMENTED TO ACCOMPLISH THE THESIS COORDINATOR TASK

Q. Among/Aside the Action Items that were done, what were the key elements that led to the success of your project?

THE CONTROL PHASE IN DMAIC - WHEREIN PROCESS SHOULD BE DOCUMENTED AND UPDATED/INNOVATED

Q. What was the impact of your project to your company?

(For financial impacts, Kindly indicate the amount as well)
THE THESIS PROCESS HAS IMPROVEMENTS AND FACULTY PANEL HAS A MATRIX/RUBRIC TO SERVE AS A GUIDE AND ZERO OR LOWER VALID APPEALS 'REJECTS" IN THESIS PAPER AND DEFENSE

Q. What was the impact of being a certified Six Sigma Green Belt to you as an individual / professional?

HONESTLY- THE SIX SIGMA CERTIFICATION WAS ONLY SECONDARY BECAUSE WITH THE RESULT OF THE IMPROVEMENT IN THESIS PROCESS AND LOWER VALID APPEALS IS AN ACHIEVEMENT AND SIX SIGMA TOOL REALLY HELPED ME TO BE MORE CONFIDENT IN THE THESIS BUSINESS PROCESS

Q. What would be your message to those who are currently taking / planning to take the Green Belt

Program or those who are currently conducting their own projects?
MY ADVISE IS TO KEEP THE SIX SIGMA NOTES BY HEART AND APPLY TO IMPROVE PROCESS TIME AND ELIMINATE DEFECTS AND SIX SIGMA IS THE BEST TOOL IF YOU HAVE PLANS IN CONDUCTING A PROJECT.

Q. If there’s anything else that you’d like to share about your experience, kindly write it here:

MY EXPERIENCE IN THE DE LA SALLE BENILDE LABROOM IN ORDER TO IMPROVE THE THESIS PROCESS IS A MIRROR OF THE SIX SIGMA EXERCISE - DOING THE REAL THING AT WORK REMINDED ME OF THE DMAIC AND SHARING OF IDEAS AND THOUGHTS IN THE SIX SIGMA ROOM IN RCBC TOWER. AMAZING THAT ONE "GREENBELT CERTIFICATE FROM SIX SIGMA " IN RETURN CAN IMPROVE NOT ONLY ONE, FEW BUT NUMEROUS PROJECTS IN WORKPLACE . GOOD JOB TO SIR REX AND SIX SIGMA TEAM- LIVE JESUS IN OUR HEARTS

There you have it! Are you up for the challenge?

Be the next one to say, "I am my credential."

You may reach us via:
www.6sigmaph.com | ask@6sigmaph.com | +632-357-6830
#iAmMyCredentials
#SixSigmaPH
#TheSixSigmaGuy

"The Six Sigma Guy" Facilitates Service Blueprint (2.0) Workshop at the Civil Service Commission's 2019 Public Sector HR Symposium

7/28/2019

CSC (Civil Service Commission) Chairperson Alicia dela Rosa-Bala (Left) awards Certificate of Appreciation to "The Six Sigma Guy" Rex Tuozo.

PASAY CITY, Philippines- Six Sigma PH's Rex Tuozo "The Six Sigma Guy", facilitated a Service Blueprint (2.0) Workshop at a concurrent session of Civil Service Commission's 2019 Public Sector HR Symposium last July 25, 2019 at the PICC Pasay City. The interactive hands-on workshop equipped participants, including CSC Top Leaders, with a working knowledge of creating a Service Blueprint (2.0), which could help civil servants design and deliver a more seamless process for a better customer experience.

Service Blueprints (2.0) are treasure maps that help businesses discover weaknesses / poor customer experience, identify opportunities for optimization, bridges cross-functional departments, functions, roles and responsibilities.

The Symposium was attended by more than 2,500 delegates (Executives, Managers, HR Practitioners) of National Government Agencies, Local Government Units, State Universities and Colleges, Government Owned and Controlled Corporation, Government Financial, Institution, Private Sector, and ASEAN delegates.

The HR Symposium serves as a venue to discuss new trends and share best practices on Human Resource and Organization Development, recognized the importance of human resource development in building public institutions founded on good governance and in bringing change, transitions, and transformations. It is attended by human resource management practitioners and leaders from government agencies nationwide as well as delegates from Civil Service ASEAN member states.

Service Blueprints (2.0) help organizations see the big picture of how a service is implemented by the company and used by the customers. They pinpoint dependencies between employee-facing and customer-facing processes in the same visualization and are instrumental in identifying pain points, optimizing complex interactions, and ultimately saving money for the organization and improving the experience for its customers.

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Are you interested to know more about how Service Blueprint (2.0) could help your organization? Send us an email at ask@6sigmaPH.com, and we'll help you out.
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SIX SIGMA PH
"Six Sigma for SERVICE Industry"
www.6sigmaph.com | ask@6sigmaph.com | +632-357-6830
#iAmMyCredentials
#SixSigmaPH

Six Sigma PH partners with Chummy Chum Foundation for its Yearly June Mission

6/19/2019

SARIAYA QUEZON, Philippines- Chummy Chum Foundation Philipines Inc, together with Six Sigma PH and other sponsors, shared fun and blessings to Faith, Hope, & Love Kid's Ranch's orphaned and community children last June 8, 2019. The event also celebrated birthday of Chummy Chum's Operations Manager Rowena Bajamundi Bula.

Chummy Chum Foundation is a non-governmental organization dedicated in bringing smiles to less-fortunate kids by helping organizations like hospital ,orphanages and centers and community children's event through sponsorship.

Photos by: Chummy Chum Foundation Philippines Inc.

CSR Snapshot: Six Sigma PH supports Continuous Donation of Infant Milk for Abandoned Babies

6/7/2019

CITY OF MANILA, Philippines- With the goal of promoting corporate social responsibility, Six Sigma PH, the Philippines' Number 1 Six Sigma Training & Consulting Firm for Service Industry, regularly donates a portion of its profit, to Filipino communities in need.

Last May 2019, Six Sigma PH donated 54 packs of infant's milk for more than 20 abandoned babies at Hospicio de San José. Hospicio de San José is a Roman Catholic welfare institution in the City of Manila, located on Isla de Convalecencia (Spanish, "Island of convalescence") in the middle of the Pasig River Bridge. It is the first social welfare agency in the country, and as a foster care institution has been a home for orphans, the abandoned, special needs, and the elderly.

The company also donated 170 sets of school supplies for Apolinario Mabini School. A set of school supplies contain notebooks, pad papers, pencils, and erasers.

Seeking to continue contributing to local communities, the company also donates 100% of its net proceeds from CSR fund-raising activities like selling of Six Sigma Hoodies/ Jackets, T-shirts, and Six Sigma and Design Sprint Books.

"Six Sigma PH extends a heartfelt thank you to our clients, and customers who bought our Six Sigma PH Jackets/ Hoodies, and Design Sprint Books, for helping make our continuous donations possible. We look forward to make future donations at the Hospicio de San Jose Orphanage in Manila." Rex Tuozo "The Six Sigma Guy".

Top 5 Reasons to Study Engineering

4/17/2019

Many senior high school students wonder whether they should study engineering at undergraduate level, constantly weighing the pros and cons of studying engineering. Even current engineering students wonder, at some point in their degree program, whether they should continue. Having doubts? Read on for five of the best reasons to study engineering – guaranteed to boost your motivation.

1. Studying engineering brings prestige:
Do not forget the prestige that comes with studying engineering. Non-engineers will be like “wow” when they hear that you are an engineer. Everyone knows how much effort is required to qualify as an engineer. They are also well aware of the sacrifices engineering students have to make during their studies. So the element of respect comes naturally.

2. It sets you up for professional success:
Your entire thought process changes. You learn how to think like an engineer. You acquire logical thinking and critical analysis skills. Decision-making skills are improved. You become more objective and less emotional when it comes to work. All of these skills are greatly needed in the professional world, in any field. So, engineers tend to do better no matter which sector they choose, and they also tend to make good managers. So much so, engineering is the most common undergraduate degree among Fortune 500 CEOs.

3. You’ll be ready for any problem:
I am not saying that once you are done with the engineering degree, you will not encounter any more problems or difficulties in your life. You will. Probably even tougher than the ones faced during your degree. But at the same time, you will have acquired the skills and the confidence to deal with any kind of problem. You will know exactly how to go about it, and where to hit it. No problem – no matter how big – will seem insurmountable. In fact, you will start viewing every problem as a challenge and an opportunity to grow.

4. It brings financial security:
If you are the kind of person who craves a lavish and exuberant lifestyle or simply longs for a better future for your kids, then engineering is for you. The majority of educational think-tanks, blogs and news portals rate engineering as one of the top-paid degree programs. To be exact, engineering programs take up almost 40% of the slots in the top 10 paying majors’ lists. The most prominent and lucrative engineering disciplines are chemical, computer, electrical, nuclear and petroleum engineering.

5. You get a chance to improve the world:
It feels really wonderful when you know that you are actually positively contributing something to society. Words cannot describe the feeling when someone looks at a newly constructed bridge and says, “I built that bridge.” If you ever get a chance to ask an engineer about his/her work, notice how they beam with pride when talking about their contribution in creating something new.

So, I hope this piece has helped provide some motivation to high school students contemplating studying engineering. And as far as current students are concerned, I hope it has given sufficient motivation to get off the couch and finish that project they’ve been procrastinating about!

Source: www.topuniversities.com

"Change is not easy, but it is possible!" Says Newly Certified Green Belt

3/8/2019

"Change is not easy, but it is possible!" Says Newly Certified Green Belt from URC

MAKATI CITY, Philippines- Ahmed Faiz A Ghayaith, previously with URC Corso as Focus Improvement, now with Fast Logistics, recently acquired his Lean Six Sigma Green Belt Certification on the last day of January's Green Belt Workshop at One Pacific Place Serviced Residences.

We were able to ask Ahmed a few questions about his project during his certification day, where he also gave a short testimonial to inspire the graduating class.

"If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," –Rex Tuozo, “The Six Sigma Guy”

To be certified in Six Sigma, one has to complete an actual Six Sigma project and apply process improvement tools, methodology and techniques learned in class. "That's one reason why companies give high value for Certified Six Sigma individuals. One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Six Sigma certification," Tuozo said. "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," Tuozo added.

We were able to have a one-on-one interview with Ahmed to give our readers a better perspective on how Ahmed successfully completed his project. Scroll below to read the full interview:

Q. What prompted you to take the Six Sigma Workshop?
- Development career plan

Q. What Prompted you to start your project?
-Self motivation

Q. What was your project about?
-Inventory accuracy

Q. How was it like for you, starting up and executing your own project?
-Challenging but rewarding at the end

Q. What were the results of your project?
-Zero incident of shortages

Q. Among/Aside the Action Items that were done, what were the key elements that led to the success of your project?
-Management engagement

Q. What was the impact of your project to your company?
-Around 800k cost avoidance annually

Q. What was the impact of being a certified Six Sigma Green Belt to you as an individual / professional?
-Salary adjustment and subject for promotion

Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?
-Do your best to engage the team, be a pillar of change

Q. If there’s anything else that you’d like to share about your experience, kindly write it here:
-Change is not easy, but it is possible!

We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com.

Tips: How to Get Green Belt Certified -Norbertson Vergara, Global Lean Coordinator

2/20/2019

Tips: How to Get Green Belt Certified -Norbertson Vergara, Global Lean Coordinator

MAKATI CITY, Philippines- Norbertson Vergara, a Quality & Continuous Improvement Specialist and the Global Lean Coordinator of an international airline company, earned his Lean Six Sigma Green Belt Certification last February 2, 2018, Last day of Green Belt workshop (Wave 36).

On the day of his certification, Norbertson gave a short testimonial, inspiring and encouraging the graduating class. Of course, as he shared the story about his experience in executing his Six Sigma Project, he also left some tips that will surely be helpful once they pursue their own certification.

We were also able to get a written and detailed report from him. With this, Norbert can inspire not only the students in the most recent class, but more Filipino professionals online. This is in a very different format that the interviews we regularly do, so we, from Six Sigma PH are also very excited to share this to our readers!

All you have to do is scroll a little further and all the tips from Norbertson are yours:

1. My Green Belt Project

My GB project is about the monitoring and reduction of remaining open items of a team handling Order To Cash Asia for a shared service company. When it was migrated to Manila, remaining open items per month are significantly high. These are invoices and payments not received and closed thus failing to meet the target of 30% remaining open items by month end (actual was 47% on the average). Upon deploying the DMAIC phases and guided by the Six Sigma Circuit, root causes were addressed, opportunities for enhancement where identified and controls were set in place to attain and sustain great improvement in meeting the 30% or even less remaining open items by month end.

2. How did the Lean Sigma Philippines‘ GB Training helped me with my project

The learnings and activities done during the training helped me understand better in a practical and effective way, what, why, and how it is to be done. With that, I applied such good approach when I was doing the GB project with the team.
It made me realize more the importance of continuous improvement: to learn, grow and assess our performance; adopt and adjust to attain one's fulfillment; reflect and still continue to develop its improvement but most importantly, to enjoy the learnings along the continuous improvement journey.
Having undergone and experience doing the circuit made me understand better the lean six sigma culture and practice. It motivated me to do well and promote its benefits with others
I shared my learning experience to the team to encourage them to be part of something that would help enhance their processes, increase customer satisfaction and contribute to the company’s improvement towards its growth and success.
Gave a better perspective on doing the analysis, which can be accomplished by the team’s involvement and engagement, focusing on the process & based upon data, it can help showcase the opportunities that can be attained or improvements that were achieved.

3. How I addressed the roadblocks

Change on something that we are already used to - explain the benefits and improvements that can be attained and have the team engaged and involved to witness firsthand the progress and development being done in defining, measuring, analyzing, improving & setting controls for their processes. Showcasing the benefits of change have to be communicated top down - from the management to its members

Data gathering, What’s in it for me & Support for the project - Proper communication and transparency among the team members; explaining their role and importance; engagement and involvement in its development and having patience with empathy, understanding and time management due to their workload, tasks, and deliverable.

Committing fully to the process; employing the Six Sigma Circuit with its various tools and supporting the team to ensure that the GB project is deploying the methodology; promoting its benefits; keeping everyone (Stakeholders and Team) update of its progress (transparency) and not just using it terms and approach without explaining the reason why and its purpose.

4. Tips to the graduating GB Wave / those pursuing GB certification

Transparency, empathy, engagement, patience, and clear explanation of the purpose of the things you will do will help bring good communication and support to the team.
Always have room to improve, learn, & grow in new ways (self-continuous improvement).
Involve & engage all Key Stakeholders in helping to design the Lean Six Sigma deployment to assure their commitment to the effort and keep them posted of its development.
Give much value to data, its importance and how it speaks for itself. Without data there is no way to know how a process is performing thus there is no way to know how to improve it.
Lean Six Sigma is not a set of rules to be followed but rather a culture that must be practiced day in day out with the proper positive attitude, teamwork, engagement, continual communication with feedback and leadership (sharing your knowledge to others for them to learn, understand & grow).
Don’t be discouraged of the numerous revisions and possible corrections that will come along the way. Instead treat it as a positive experience and learning opportunity for you will now know how to do it the right way and would further enhance your understanding on it.
Feel free to consult and reach out to our Black Belt Coach and Master Black Belt Sensei to help you gain better understanding and guidance on your project.
Good luck and advance congratulations to the future graduating GB wave batches for being a CSSGB. Continue to hone your skills and have a great time learning and sharing it with others.

There you have it!

Want to be the next awardee of our Lean Six Sigma Green Belt Certification? Enroll now:

Email: ask@6sigmaph.com
Phone: 632-357-6830

Manager Saves Company 684k Annually - Gets Green Belt Certified

1/17/2019

Manager Saves Company 684k Annually - Gets Green Belt Certified

MAKATI CITY, Philippines- Jay Ogayon, Manager at Pricewaterhousecoopers Business Services Ph, recently acquired his Lean Six Sigma Green Belt Certification on the last day of December's Green Belt Workshop at One Pacific Place Serviced Residences.

We were able to ask Jay A few questions about his interview during his certification day, where he also gave a short testimony to inspire the graduating class. Jay said he wanted to join the workshop to add value both to himself and to the company. He eventually improved the process by 70%, leading to a faster cycle time in one of the company's processes and a 684K annualized cost savings.

Jay also mentioned that the tools he learned from the work shop which helps him analyze the causes of Y played an integral part in the completion of his project. And that now, as a Certified Six Sigma Green Belt, his colleagues and bosses started consulting him when it comes to the operational procedures and how to improve them.

"If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," –Rex Tuozo, “The Six Sigma Guy”

To be certified in Six Sigma, one has to complete an actual Six Sigma project and apply process improvement tools, methodology and techniques learned in class. "That's one reason why companies give high value for Certified Six Sigma individuals. One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Six Sigma certification," Tuozo said. "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," Tuozo added.

We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com.