𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐋𝐞𝐚𝐧 𝐒𝐢𝐱 𝐒𝐢𝐠𝐦𝐚

𝗪𝗵𝗮𝘁 𝗶𝘀 𝗢𝗺𝗼𝘁𝗲𝗻𝗮𝘀𝗵𝗶?

✅Omotenashi originated from the tea ceremony and is the Japanese way of providing guests with the best possible service and experience.

✅Omotenashi is not just about being polite or courteous but about anticipating the needs and preferences of the customers, exceeding their expectations, and creating a memorable and emotional connection with them.

The Benefits of Lean Six Sigma in Hospitality and Tourism Industry