Six Sigma PH  I  www.6sigmaPH.com
  SIX SIGMA PH: THE NO.#1 SIX SIGMA SCHOOL IN THE PHILIPPINES.
  • HOME
  • Six Sigma: Live on Zoom
    • YellowBelt
    • GreenBelt
    • BlackBelt
  • Training
    • Six Sigma: e-Learning
    • Digital Marketing
    • Six Sigma: Apprenticeship
    • Spice Up Your Speaking Presentations
    • Scrum & Agile Certifications >
      • SMC
      • SPOC
      • AEC
    • Risk Management
  • Consulting
    • Process Documentation
  • Testimonials
  • Blog
  • About
    • Philippine Six Sigma Salary Survey 2021
    • Frequently Asked Questions (FAQs) >
      • FAQ 1: Salary
      • FAQ 2: Company Benefits
      • FAQ 3: How to Get Certified
      • FAQ 4: Six Sigma Belts
      • FAQ 5: Are Lower Belts Required
      • FAQ 6: Are there Pre Requisites
      • FAQ 7: Internationally Recognized
      • FAQ 8: How Are You Different
      • FAQ 9: Price Ranges of Six Sigma Trainings
      • FAQ 10: How Make Sure You Enroll in a Reputable Training
    • Roster
    • Merchandise
  • NEWS
  • Minitab
  • DesignSprint
  • CSR

3 Traits That Will Make You a Learning and Development Rock Star In 2020

3/30/2017

0 Comments

 
Wednesday, March 22, 2017 - by  Cheryl Lasse
Picture
A friend asked me to visualize the learning organization in three years and what their L&D department should do to get ready. As I thought about the answer, I realized there are three traits that will make you and your department a rock star in 2020.
Be Customer- and Learner-Focused
The learning department will be 100 percent customer focused and the “customers” are the employees (not the departments): 
  • Each person will get exactly (and only) what they need and want. There will no longer be role-based “learning plans.” There will only be a personalized learning plan. 
  • End users will own their learning and hold themselves accountable, and the learning organization will make this possible. 
  • The learning organization will not tell customers what to do; the customer will tell them what they need. All pull, no push. 
  • To support this customer-focused approach, the learning organization will have an agile, customer-focused mindset, rather than creating content that may quickly become obsolete. L&D will be highly responsive and can pivot quickly.
This customer-focused approach can only exist when L&D can provide customers with the organization’s expectations for their role. The expectations are the tasks they must perform, the behaviors that make the tasks executable, and the required levels of proficiency. That’s a competency model.
Be Curious
The learning organization will get curious and start to explore the industry of the company they are in and the audience they serve, not because they have a course to create, but to be intimately familiar with customer (learner) needs.
This will facilitate responsiveness and customer-focus, all in the context of what L&D knows their customers need to be able to do (the competency model). Competency models help L&D know how to serve their customers. They will become aware of what materials exist or need to be created for competency-based learning. They can pivot quickly to meet changing needs.
Embrace Diversity
The learning organization will provide materials that reflect true customer needs: approximately 70 percent will be activity based, 20 percent will be collaborative, and 10 percent will be formal.
  • Learning will identify activities and experiences, along with tools, templates, checklists, and the like to support learning on the job. In fact, when a new need is identified, an L&D rock star will first ask, “What activity could this person perform to learn this skill?” 
  • Learning will provide technology that supports identification of task-based mentors. Everyone in the organization is likely to be both a mentor and a mentee on a regular basis; it will simply become a part of the organizational culture. 
  • Learning may still create content, but more will be microlearning—short content that can be easily consumed in bite size pieces. The course as we know it today may still exist, but be used sparsely, mostly for large complex topics or for those who are new to the topic.
Part of embracing diversity is recognizing that you don’t have to own everything your audience needs. L&D rock stars will instead think of themselves as brokers, curating the best content and resources internally and externally. When a need arises because of a change in the environment, the learning team will be able to provide some resources within days to meet the new need.
So if you want to be a learning and development rock star in 2020, start now:
  • Identify what people need to be able to do (provide a competency model). 
  • Let them identify and own what they can and can’t do. 
  • Let them be accountable for closing their own gaps, achieving aspirational goals, and preparing for the next step in their career. 
  • Use that information, and deep awareness of their competency models, to provide competency-based learning with flexible options that reflect the way people learn and make sure it’s easily consumable. 
  • Make it fast and easy by providing one-click access to everything they need, recognizing that you can better serve the audience by linking to options throughout the learning ecosystem, rather than creating it all.
Want to learn more? Join me at ATD 2017 Conference & Exposition. ​
Article Source: Association for Talent Development (ATD)
0 Comments



Leave a Reply.

    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

    Subscribe to


    ^ ^ ^

    Archives

    September 2022
    August 2022
    June 2021
    May 2021
    March 2021
    April 2020
    August 2019
    July 2019
    June 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    April 2018
    March 2018
    February 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013

    Categories

    All
    5s
    Aig
    Apprenticeship
    Bill Smith
    Black Belt
    Blended
    Bpo
    Brainstorming
    Change
    Change Agent
    Change Management
    Classroom
    Client
    Common Sense
    Complimentary
    Conference
    Cost Of Poor Quality
    Customer Satisfaction
    Deadline
    Defects
    Delay
    Deliberate Practice
    Delighters
    Disaster
    Dlsu
    Dmaic
    Employee
    Excellence
    Executives
    Expert
    Facilitator
    Gap Analysis
    Gauge R&R
    Green Archers
    Green Belt
    Green Manufacturing
    Hospital
    Iacademy
    Innovation
    Iso
    Leader
    Lean
    Marjorie Hook
    Master Black Belt
    Media
    Motivation
    News
    OD
    Organizational Development
    Personality
    Process
    Process Failure
    Process Focused
    Project Management
    Quality Assurance
    Quality Control
    Quote
    Quotes
    Rework
    Root Causes
    Salary
    Shared Services
    Six Sigma
    Six Sigma
    Six Sigma Training Philippines
    Six Sigma Training Philippines
    Socrates
    Students
    Success
    Tenacity
    Training
    Variations
    Voice Of The Customer
    Voice Of The Employee
    Wastes
    Yellow Belt

    Get your own free Blogoversary button!
    Google+
    View Rex Jayson Tuozo's profile on LinkedIn
    Education - Top Blogs Philippines
    Academics Blogs
    Top Blog Directory
    Pinterest
Copyright © 2013 - 2023 | Six Sigma PH | www.6sigmaPH.com |  ask@6sigmaph.com  | ☎+632-7980-5111  📱+63917-190-4511
Six Sigma Training in the Philippines | Six Sigma Black Belt | Six Sigma Green Belt | Six Sigma Certification Philippines | Six Sigma Manila | 
ASEAN: PHILIPPINES, SINGAPORE, VIETNAM, MALAYSIA, THAILAND, BRUNEI, CAMBODIA, LAOS, MYANMAR