The point is, Cost of Poor Quality (COPQ) of processes is VERY EXPENSIVE
Process delays, defects and variations are cash leaks that flushes-out your business' profits. These are your hidden expenses. Invest in a quality program like Six Sigma, to reduce your COPQ.
82% of Fortune 100 Companies & 53% of Fortune 500 companies have a Six Sigma Program
Over the past 20 years, use of Six Sigma, the popular business improvement methodology, has saved Fortune 500 companies an estimated $427 billion, according to research published in the January/February 2007 issue of iSixSigma Magazine.
Not only will you get ROI on your Six Sigma program, but will also reap non-financial benefits which are priceless: increase in employee motivation, decrease employee burn-out due to unending fire fighting, decrease employee turn-over, increase customer satisfaction, etc.
It's your call. Ignore your hidden costs or start a Lean Six Sigma initiative.