Dept Manager at St. Luke's Medical Center Saves Company Almost PHP 7M - Receives Green Belt Certification
Regie's project was about the reduction of cycle time of the blood transfusion at the Hospital. Prior to the completion of his project, the cycle time for the said process takes more than 8 hours. After the project though, the cycle time got a major reduction and was trimmed down to 28 minutes - unbelievable!
Regie gave a short testimonial during the awarding of his certificate, and even left a few tips for the graduating class. But of course, such success stories must be shared to inspire more people! That's why we conducted a one-on-one interview with Regie to get an in-depth info on his project and his story, see below:
Q. What prompted you to take the Six Sigma Workshop?
A. Part of St. Luke's vision seeks for continuous improvement, and one of the best way to have it structured is through the Lean Six Sigma way of doing it. We always find ways to make things better and that is why the company took the opportunity to conduct six sigma workshop to it's associates
A. Identified problems were given to us and from there we have to look into it deeper and coordinate with respective department.
Q. What was your project about?
A. My project was about addressing the cycle time of blood transfusion of the hospital. In a Healthcare industry it is very important, because any delay in blood availability can make or break the life of our patient. And its our job to save their lives.
Our 2017 data showed that our processing time is 8 hours and 41 minutes. Our threshold is 45 minutes. (That's where we started with our problem).
Q. How was it like for you, starting up and executing your own project?
A. Starting up the project is not that easy, but with the support of the management the execution part is not that hard. For as long as you have clear objectives, why you are doing the improvements and what you want to achieve in the long run it will be easier.
Q. What were the results of your project?
A. With the help of the six sigma training provided (DMAiC Methodology, RCA, fishbone, Pareto, 5whys and the like) we were able to have a total turn around time of 28 minutes.
Q. Among/Aside the Action Items that were done, what were the key elements that led to the success of your project?
A. Dedication and teamwork are really the key elements that led to the success of this project. Without the cooperation and active participation of all the involve partners it will still be a problem that we'll continually face.
Q. What was the impact of your project to your company?
A. Since we addressed cycle time/processing time with this project we were able to save manhours amounting to P 6, 897,910.00
Q. What was the impact of being a certified Six Sigma Green Belt to you as an individual / professional?
A. The significant impact focuses on our patients, our mission "the needs of our patient come first" is our top priority. With the help of the Lean Six Sigma way of improving the system we'll make our good service even better for them. ;)
Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?
A. For the tip that I can share with you, we have to make Lean Six Sigma part of our daily lives, not to burden us as an individual but to guide us on how we are we going to make things better. It is not an overnight thing, we have to go with the process and once we are able to successfully complete the steps, we will harvest the fruits of our labor. Its like metamorphosis, going the step-by-step process before it blooms into a beautiful butterfly and fly :)
A. Take every problem as an opportunity for improvement. We are all a work in progress and there is no better way to make it happen other than the Six Sigma PH way of doing it ;)
That's it! We hope you were inspired by Regie's story.
You can be the next awardee of the Lean Six Sigma Green Belt Certification!
You can reach via:
SIX SIGMA PH
"Six Sigma for Service Industry"
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