Former Jollibee Logistics Associate Significantly Lowers Delivery TAT, Gets Green Belt Certified
by Crisglen John Villegas
MAKATI CITY, Philippines- Erwin Ordonez, now the Project Manager – Business Process Excellence at TELUS International Philippines, earned his Six Sigma Green Belt Certification last November 13, 2015.
Don’t quit! Persistence, determination, and patience are the major characteristics of Six Sigma practitioners. – Erwin Ordonez, Certified Six Sigma Green Belt
In a recent interview, Erwin talks about his experience in his Six Sigma Green Belt Certification. Erwin tells the story behind his certification and even gave some tips for those who are currently pursuing their Green Belt Certification.
| To be certified in Six Sigma, one has to complete an actual Six Sigma project and apply process improvement tools, methodology and techniques learned in class. "That's one reason why companies give high value for Certified Six Sigma individuals. One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Six Sigma certification," Tuozo said. "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," Tuozo added. | "That's one reason why companies give high value for Certified Six Sigma individuals. One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Six Sigma certification," - Rex Tuozo, Master Black Belt, “The Six Sigma Guy” |
Previously from Jollibee Worldwide Services- Logistics, Erwin mentioned that he felt both excitement and fear as he starts and executes his Six Sigma project. He also mentioned how not only in the project was he able to apply what he learned, but also on how he views processes, business, and customers – he was “enlightened by the experience”, he mentioned.
My Six Sigma training was an enlightening experience as it will change how you view your process, business and customers. And Sir Rex, as a mentor, makes Six Sigma very easy and practical to learn. -Erwin
Erwin’s project is aimed towards reducing the turnaround time of trucks in the warehouse from an average of 6.5 hours to 2.8 hours. After achieving this processing time, overtime hours of employees lessened, operational efficiency increased, acquirement of raw materials became faster, which prevented stock outs and loss of sales. In the later parts of the interview, he left us with four tips that he wanted to share to those who are currently conducting their project:
- Don’t be afraid to ask Sir Rex, or your mentor if you need help on your project;
- Not all Six Sigma tools can be used on your project, use the tools you will only need;
- You can’t do a Six Sigma project alone no matter how good you are, People skills come first than technical skills;
- And most importantly, Don’t QUIT! Persistence, determination and patience are the major characteristics of Six Sigma practitioners.
For those who haven’t taken the Green Belt program yet, I highly recommend you to take it. It’s a huge investment for your personal career and market value and you will be able to learn and apply the Six Sigma tools and methodology in your work or business whatever the industry. - Erwin
