After more than 20 years as a Six Sigma professional, and seeing rapid AI adoption in the last 18 months, the first real shock of AI is not job loss. It is tool loss. The premium long paid for very expensive statistical software to discover trends, predict patterns, and analyze and visualize data is collapsing. Tasks that once needed single-user annual licenses, strict installs, and hours of menu clicking can now be done in plain language with AI.

What Does Six Sigma Have to Do with Pickleball?

At first glance, Six Sigma—a methodology used to improve processes and reduce defects in businesses—and pickleball, one of the fastest-growing sports worldwide, might seem unrelated. But if you look closer, the connection is surprisingly strong.

I Slipped and Fell Into Six Sigma: Now What?

𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐋𝐞𝐚𝐧 𝐒𝐢𝐱 𝐒𝐢𝐠𝐦𝐚

𝗪𝗵𝗮𝘁 𝗶𝘀 𝗢𝗺𝗼𝘁𝗲𝗻𝗮𝘀𝗵𝗶?

✅Omotenashi originated from the tea ceremony and is the Japanese way of providing guests with the best possible service and experience.

✅Omotenashi is not just about being polite or courteous but about anticipating the needs and preferences of the customers, exceeding their expectations, and creating a memorable and emotional connection with them.