Six Sigma PH  I  www.6sigmaPH.com
  SIX SIGMA PH: THE NO.#1 SIX SIGMA SCHOOL IN THE PHILIPPINES.
  • HOME
  • Six Sigma: Live on Zoom
    • YellowBelt
    • GreenBelt
    • BlackBelt
  • Training
    • Six Sigma: e-Learning
    • Digital Marketing
    • Six Sigma: Apprenticeship
    • Spice Up Your Speaking Presentations
    • Scrum & Agile Certifications >
      • SMC
      • SPOC
      • AEC
    • Risk Management
  • Consulting
    • Process Documentation
  • Testimonials
  • Blog
  • About
    • Philippine Six Sigma Salary Survey 2021
    • Frequently Asked Questions (FAQs) >
      • FAQ 1: Salary
      • FAQ 2: Company Benefits
      • FAQ 3: How to Get Certified
      • FAQ 4: Six Sigma Belts
      • FAQ 5: Are Lower Belts Required
      • FAQ 6: Are there Pre Requisites
      • FAQ 7: Internationally Recognized
      • FAQ 8: How Are You Different
      • FAQ 9: Price Ranges of Six Sigma Trainings
      • FAQ 10: How Make Sure You Enroll in a Reputable Training
    • Roster
    • Merchandise
  • NEWS
  • Minitab
  • DesignSprint
  • CSR

Personiv’s Ops Head Reduces Optimization Processing Time by More than Half - Gets Green Belt Certified.

3/7/2017

0 Comments

 
Picture
Darwin Dogayo, Receiving his Green Belt Certification from Master Black Belt, Rex Tuozo “The Six Sigma Guy”

Personiv’s Ops Head Reduces Optimization Processing Time by More than Half - Gets Green Belt Certified.  

by Crisglen John P. Villegas

MAKATI CITY, Philippines- January 23, 2017, Personiv Operations Head, Darwin Dogayo, received his Six Sigma Green Belt certification together with the whole Personiv management committee, after reducing the processing time of the New Optimization task under a digital presence back office account from 1.57 units per hour to 0.61 UPS. This leads to a decent amount of cost savings of at least P 450,000.00 per year.

“The improvements brought about by the Six Sigma project solidified the trust and confidence of the client to Personiv as a partner.”

To get in-depth details, tips, and know more about how Darwin was able to halve the processing time, keep scrolling down and read the rest of the article for our one-on-one interview with Mr. Dogayo himself.

Go ahead!
Be inspired, Be awesome.

Q. What prompted you to take the Six Sigma Workshop? 

A. This was part of a company initiative lead by our very own CEO, David Lesniak, as primary sponsor. The goal is to equip all Personiv leaders with the best tools and knowledge to be effective in providing the best service to our offshore clients. This is in line with Personiv’s branding of People Powered Outsourcing.

Q. What Prompted you to start your project?

A. We launched our pilot back office program late 4th quarter of 2015. This account was transitioned to Personiv and we needed to match the productivity benchmark set by the previous vendor. In addition, volumes were also picking up during the start of 2016 and we are incurring backlog and overtime expenses. We needed to improve the processing time to address the situation.

Q. What was your project about?

A. The project is about reducing the processing time of the New Optimization task under a digital presence back office account from 1.57 units per hour to 0.66 hrs or less by end of August 2016.

Q. How was it like for you, starting up and executing your own project?

A. At first, it felt like an enormous challenge because of the huge percentage of processing time improvement required. The Six Sigma concept also seems to be too complicated to execute for a first-time practitioner. It was overwhelming starting up and executing my own project.
 
Q. What were the results of your project?

A. The processing time for New Optimization improved to 0.61 units per hour from 1.57 UPH and this is equivalent to a cost savings of at least $9,500 worth of overtime cost for the customer.
Q. What was the impact of your project to your company?
​

A. The improvements brought about by the Six Sigma project solidified the trust and confidence of the client to Personiv as a partner. This also saved our company an estimated manpower cost of at least P450,000 per year.

Q. What was the impact of being a certified Six Sigma Black Belt to you as an individual?

A. Being Six Sigma Green Belt certified provided me practical knowledge and tools to address issues in operations. It is also one of the best morale booster personally which makes you feel that no problem is too big or complicated to be resolved.

"That's one reason why companies give high value for Certified Six Sigma individuals.  One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes.  One has to earn his Six Sigma certification,"- Rex Tuozo, “The Six Sigma Guy”  
Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?

A. Don’t be afraid of the task at hand because the Six Sigma process will only lead you to success! Part of the process is also empowering your entire team so utilize their talents to your advantage. Teamwork is key and your team members are one if not the most important stakeholders.

Q. If there’s anything else that you’d like to share about your experience, what would it be?

A. The Six Sigma program that we had was simplified and made practical for everyone in our management team. This is important because not all of us have a strong statistical and analytical background specially for myself coming from the creative field.
​To be certified in Six Sigma, one has to complete an actual Six Sigma project and apply process improvement tools, methodology and techniques learned in class.  "That's one reason why companies give high value for Certified Six Sigma individuals.  One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes.  One has to earn his Six Sigma certification," Tuozo said.  "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost.  You'll be assigned a Black Belt to help you complete your project," Tuozo added.
"If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost.  You'll be assigned a Black Belt to help you complete your project," –Rex Tuozo, “The Six Sigma Guy”
There you have it! We hope that you were inspired by Darwin’s story, for similar reads, you can follow this blog or visit us regularly at www.6sigmaph.com/blogs.

Be Inspired, Be Awesome!
​

We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com.
 
0 Comments



Leave a Reply.

    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

    Subscribe to


    ^ ^ ^

    Archives

    September 2022
    August 2022
    June 2021
    May 2021
    March 2021
    April 2020
    August 2019
    July 2019
    June 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    April 2018
    March 2018
    February 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013

    Categories

    All
    5s
    Aig
    Apprenticeship
    Bill Smith
    Black Belt
    Blended
    Bpo
    Brainstorming
    Change
    Change Agent
    Change Management
    Classroom
    Client
    Common Sense
    Complimentary
    Conference
    Cost Of Poor Quality
    Customer Satisfaction
    Deadline
    Defects
    Delay
    Deliberate Practice
    Delighters
    Disaster
    Dlsu
    Dmaic
    Employee
    Excellence
    Executives
    Expert
    Facilitator
    Gap Analysis
    Gauge R&R
    Green Archers
    Green Belt
    Green Manufacturing
    Hospital
    Iacademy
    Innovation
    Iso
    Leader
    Lean
    Marjorie Hook
    Master Black Belt
    Media
    Motivation
    News
    OD
    Organizational Development
    Personality
    Process
    Process Failure
    Process Focused
    Project Management
    Quality Assurance
    Quality Control
    Quote
    Quotes
    Rework
    Root Causes
    Salary
    Shared Services
    Six Sigma
    Six Sigma
    Six Sigma Training Philippines
    Six Sigma Training Philippines
    Socrates
    Students
    Success
    Tenacity
    Training
    Variations
    Voice Of The Customer
    Voice Of The Employee
    Wastes
    Yellow Belt

    Get your own free Blogoversary button!
    Google+
    View Rex Jayson Tuozo's profile on LinkedIn
    Education - Top Blogs Philippines
    Academics Blogs
    Top Blog Directory
    Pinterest
Copyright © 2013 - 2023 | Six Sigma PH | www.6sigmaPH.com |  ask@6sigmaph.com  | ☎+632-7980-5111  📱+63917-190-4511
Six Sigma Training in the Philippines | Six Sigma Black Belt | Six Sigma Green Belt | Six Sigma Certification Philippines | Six Sigma Manila | 
ASEAN: PHILIPPINES, SINGAPORE, VIETNAM, MALAYSIA, THAILAND, BRUNEI, CAMBODIA, LAOS, MYANMAR