Personiv’s Ops Head Reduces Optimization Processing Time by More than Half - Gets Green Belt Certified.

Darwin Dogayo, Receiving his Green Belt Certification from Master Black Belt, Rex Tuozo “The Six Sigma Guy”

Personiv’s Ops Head Reduces Optimization Processing Time by More than Half - Gets Green Belt Certified.  

by Crisglen John P. Villegas

MAKATI CITY, Philippines- January 23, 2017, Personiv Operations Head, Darwin Dogayo, received his Six Sigma Green Belt certification together with the whole Personiv management committee, after reducing the processing time of the New Optimization task under a digital presence back office account from 1.57 units per hour to 0.61 UPS. This leads to a decent amount of cost savings of at least P 450,000.00 per year.

“The improvements brought about by the Six Sigma project solidified the trust and confidence of the client to Personiv as a partner.”

To get in-depth details, tips, and know more about how Darwin was able to halve the processing time, keep scrolling down and read the rest of the article for our one-on-one interview with Mr. Dogayo himself.

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Be inspired, Be awesome.

Q. What prompted you to take the Six Sigma Workshop? 

A. This was part of a company initiative lead by our very own CEO, David Lesniak, as primary sponsor. The goal is to equip all Personiv leaders with the best tools and knowledge to be effective in providing the best service to our offshore clients. This is in line with Personiv’s branding of People Powered Outsourcing.

Q. What Prompted you to start your project?

A. We launched our pilot back office program late 4th quarter of 2015. This account was transitioned to Personiv and we needed to match the productivity benchmark set by the previous vendor. In addition, volumes were also picking up during the start of 2016 and we are incurring backlog and overtime expenses. We needed to improve the processing time to address the situation.

Q. What was your project about?

A. The project is about reducing the processing time of the New Optimization task under a digital presence back office account from 1.57 units per hour to 0.66 hrs or less by end of August 2016.

Q. How was it like for you, starting up and executing your own project?

A. At first, it felt like an enormous challenge because of the huge percentage of processing time improvement required. The Six Sigma concept also seems to be too complicated to execute for a first-time practitioner. It was overwhelming starting up and executing my own project.
 
Q. What were the results of your project?

A. The processing time for New Optimization improved to 0.61 units per hour from 1.57 UPH and this is equivalent to a cost savings of at least $9,500 worth of overtime cost for the customer.

Q. What was the impact of your project to your company?
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A. The improvements brought about by the Six Sigma project solidified the trust and confidence of the client to Personiv as a partner. This also saved our company an estimated manpower cost of at least P450,000 per year.

Q. What was the impact of being a certified Six Sigma Black Belt to you as an individual?

A. Being Six Sigma Green Belt certified provided me practical knowledge and tools to address issues in operations. It is also one of the best morale booster personally which makes you feel that no problem is too big or complicated to be resolved.

"That's one reason why companies give high value for Certified Six Sigma individuals.  One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes.  One has to earn his Six Sigma certification,"- Rex Tuozo, “The Six Sigma Guy”  

Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?

A. Don’t be afraid of the task at hand because the Six Sigma process will only lead you to success! Part of the process is also empowering your entire team so utilize their talents to your advantage. Teamwork is key and your team members are one if not the most important stakeholders.

Q. If there’s anything else that you’d like to share about your experience, what would it be?

A. The Six Sigma program that we had was simplified and made practical for everyone in our management team. This is important because not all of us have a strong statistical and analytical background specially for myself coming from the creative field.

​To be certified in Six Sigma, one has to complete an actual Six Sigma project and apply process improvement tools, methodology and techniques learned in class.  "That's one reason why companies give high value for Certified Six Sigma individuals.  One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes.  One has to earn his Six Sigma certification," Tuozo said.  "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost.  You'll be assigned a Black Belt to help you complete your project," Tuozo added.

"If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost.  You'll be assigned a Black Belt to help you complete your project," –Rex Tuozo, “The Six Sigma Guy”

There you have it! We hope that you were inspired by Darwin’s story, for similar reads, you can follow this blog or visit us regularly at www.6sigmaph.com/blogs.

Be Inspired, Be Awesome!
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We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com.