Senior Security Analyst Increases Process Yield from 53% to 100% - Gets Greenbelt Certified
By Crisglen John Villegas
MAKATI CITY, Philippines- Ma. Crisena April Ebol, previously with Ingram Micro, as Sr. Security Analyst, recently received her Six Sigma Green Belt Certification after completing her project about the reduction of Incident Report Cycle Time. Her project made the process consistent allowing them to meet the goal set by the sponsor for each priority tickets to be processed within three days, which ultimately leads to the process having 100% yield.
"It is like playing chess, one needs to know first how the pawn or the queen moves and differ with each other so you will know how to play the game." - Crisena Ebol, CSSGB
MAKATI CITY, Philippines- Ma. Crisena April Ebol, previously with Ingram Micro, as Sr. Security Analyst, recently received her Six Sigma Green Belt Certification after completing her project about the reduction of Incident Report Cycle Time. Her project made the process consistent allowing them to meet the goal set by the sponsor for each priority tickets to be processed within three days, which ultimately leads to the process having 100% yield.
"It is like playing chess, one needs to know first how the pawn or the queen moves and differ with each other so you will know how to play the game." - Crisena Ebol, CSSGB
We had the chance to ask her a few questions to know more about her project and her six sigma experience, luckily, we were able to gather info that can be useful for those who are aspiring to be certified! She even left some tips, see our conversation below:
Q. What prompted you to take the Six Sigma Workshop?
To know how to improve the process especially with IT field, it is very challenging as normally we do not have the right tools to implement proper change in process.
Q. What Prompted you to start your project?
To know in-depth the methodology of six sigma and how I can apply in my work and in general.
Q. How was it like for you, starting up and executing your own project?
The challenge is to get the data and to get the commitment of the team.
Q.What were the key elements that led to the success of your project?
The key element is the consensus of the team to perform the change because they have found value to it.
Q. What was the impact of being a certified Six Sigma Green Belt to you as an individual and a professional?
It is an honor to be Six Sigma Certified as it indicates that you know how make a good revenue to the company.
"That's one reason why companies give high value for Certified Six Sigma individuals. One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Six Sigma certification,"- Rex Tuozo, “The Six Sigma Guy”
Q. What would be your message to those who are currently taking / planning to take the Green Belt Program or those who are currently conducting their own projects?
The key is to understand how the methodology work so one will know how to fit that in their projects. It is like playing chess, one needs to know first how the pawn or the queen moves and differ with each other so you will know how to play the game.
Q. Is there anything else that you'd like to share about your experience?
Even before I am still under training, I already felt the rise in my market value. Company are looking for individuals like us because they know our value. I never regret the day i choose to take the six sigma path. It is indeed the right decision especially the six sigma is being recognized in the market. It is a good choice to start as one of Six Sigma Facilitator in the business.
To be certified in Six Sigma, one has to complete an actual Six Sigma project and apply process improvement tools, methodology and techniques learned in class. "That's one reason why companies give high value for Certified Six Sigma individuals. One does not just attend a program and receive his certification, but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Six Sigma certification," Tuozo said. "If you attend our Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," Tuozo added.
There you have it! We hope that you were inspired by April's story, for similar reads, you can follow this blog or visit us regularly at www.6sigmaph.com/blogs.
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We would like to hear from you too! If you have any questions you want to ask us or these newly certified professionals, Email us at ask@6sigmaph.com.
