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ITIL Foundation Certification Prep Course
Six Sigma Philippines' MyITstudy foundation Online Course is designed by our expert ITIL faculty for those who prefer learning at their own pace, or are not able to attend an ITIL classroom program. Our e-Learning program provides the major benefits of a classroom course (faculty support, exams and excellent courseware) while giving you the flexibility to choose where and when you want to train and take the exams.
ITIL Certification online Examinations are given only by People Cert. Once you have completed this online preparation course, take the ITIL Online exam on https://www.peoplecert.org (Cost of taking the online exam is 292 USD as of May 2018)
LINK: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation-476
LINK: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation-476
STEP 1: Fill-out this ONLINE Registration Form CLICK HERE
STEP 2: Select what is applicable for you below. Pay online using your Paypal or credit card, or via BDO bank deposit.
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For 0% VAT & NON VAT
* If your company is 0%VAT, NON VAT or VAT Exempt, please e-mail us PEZA Certification, or other equivalent government issued document, to ask@6sigmaph.com.
*Official Receipt to be sent via registered mail. |
with 12% VAT
* Please email:
a. Name to be written on the receipt b. TIN c. Address to be written on the receipt d. Name of person to receive the official receipt e. Address of letter d f. Mobile number of letter d (for courier record) |
You may also pay via BDO Deposit
STEP 3: Please forward Paypal acknowledgement email (Or BDO Deposit slip) to ask@6sigmaph.com
Please give 1-3 days maximum for us to process your account (usually takes only within few hours). E-Learning account details to be sent to the e-mail address on the online registration form.
Thank you very much.
Thank you very much.
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ITIL Foundation
What you will learn:
The ITIL® Foundation is an online program in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management.
Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.
In documenting best practice ITIL has laid before us a professional approach to the provision of IT services. In the ITIL world measurement and monitoring are critical. We are able to focus on the needs of the business and to measure the performance of the services offered, reviewing and improving on a continual basis.
Critical among costs the Service Management disciplines is Availability Management. If services are not available then it's not a service. All the service support and service delivery disciplines work together to deliver agreed levels of service availability to our customers.
Delivery of service availability to meet customer needs benefits the whole organization. Customer satisfaction is greatly increased, as is the motivation of those staff involved in service provision.
Overall, professional IT Service Management disciplines will deliver improved quality of service to customers enabling the business to reduce costs, derive higher revenues and hence increased profit.
This course leads to the ITIL® Foundation level certification. Delegates are prepared for the Foundation examination. The Foundation qualification is a pre-requisite for the ITIL Intermediate examinations.
The ITIL Foundation examination is a closed- book 60 minute 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).
Audience ProfileThe target groups of the ITIL® Foundation Certificate are:
Course Learning Objectives
What you will learn:
The ITIL® Foundation is an online program in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management.
Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.
In documenting best practice ITIL has laid before us a professional approach to the provision of IT services. In the ITIL world measurement and monitoring are critical. We are able to focus on the needs of the business and to measure the performance of the services offered, reviewing and improving on a continual basis.
Critical among costs the Service Management disciplines is Availability Management. If services are not available then it's not a service. All the service support and service delivery disciplines work together to deliver agreed levels of service availability to our customers.
Delivery of service availability to meet customer needs benefits the whole organization. Customer satisfaction is greatly increased, as is the motivation of those staff involved in service provision.
Overall, professional IT Service Management disciplines will deliver improved quality of service to customers enabling the business to reduce costs, derive higher revenues and hence increased profit.
This course leads to the ITIL® Foundation level certification. Delegates are prepared for the Foundation examination. The Foundation qualification is a pre-requisite for the ITIL Intermediate examinations.
The ITIL Foundation examination is a closed- book 60 minute 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).
Audience ProfileThe target groups of the ITIL® Foundation Certificate are:
- Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
Course Learning Objectives
- To provide a basic understanding of the ITIL framework
- To understand how ITIL can be used to enhance the quality of IT service management within an organization
- To enable comprehension and / or awareness of key areas of the 5 ITIL core books:
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- To prepare to sit the ITIL Foundation Exam
Course Outline
- An Introduction to IT Service Management
- Lifecycles and Strategies
- Service Design - Principles, Processes and Roles
- Service Transition - Principles, Processes and Roles
- Service Operation - Principles, Processes, Roles and Functions
- Evening work, Revision & Mock Exam
- Interfaces and Continual Service Improvement
- Technology and Architecture
- Certification scheme
- Service management as a practice – the concept of good practice, the concept of a service, the concept of service management, define roles, processes and functions
- The Service Lifecycle – The service lifecycle and its key concepts, the business value of the phases of the lifecycle
- Key Concepts and Definitions – Key terminology of service management, key principles and models
- Service Strategy – The four main activities of service strategy, the main goals and objectives of service strategy, basic overview of value creation through services, overview of the five service strategy processes
- Service Design – The importance of people, processes, products and partners, the five major aspects of service design, different sourcing approaches and options, overview of the seven service design processes
- Service Transition – The service V model, overview of the five service transition processes
- Service Operation – IT service versus technology components, quality of service versus costs of service, reactive versus proactive, overview of the five key service operation processes
- Continual Service Improvement – Objectives of continual service improvement, the seven step improvement process
- Functions – The service desk, technical management, application management, IT operations management
- Roles – The role of the process owner, the role of a service owner, the role of the RACI model in determining organisational structure
- Technology and Architecture – Requirements for an integrated set of service management technology, how service automation assists with integrated processes
The Swirl logo® is a trade mark of AXELOS Limited
ITIL® is a registered trade mark of AXELOS Limited
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
ITIL® is a registered trade mark of AXELOS Limited
IT Infrastructure Library® is a registered trade mark of AXELOS Limited