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Round 2: Six Sigma vs ISO 9001 featuring ISO 13053:2011

9/25/2013

7 Comments

 
Picture
At exactly two years ago, ISO introduced ISO 13053:2011 entitled " Quantitative Methods in Process Improvement – Six Sigma "

It is about the application of Six Sigma to improve existing processes with 2 parts:

Part 1: DMAIC methodology, describes the five-phased methodology DMAIC (Define, Measure, Analyse, Improve and Control), and recommends best practice, including on the Roles, Expertise and Training of personnel involved in such projects.

Part 2: Tools and Techniques, describes Tools and Techniques, illustrated by fact sheets, to be used at each phase of the DMAIC approach.


Some of you might disagree, but pardon my honest and blunt opinion.

The first time I have read about ISO developing a Six Sigma standard, I laughed.  Really hard.  Why?  Because it was like Samsung, planning to sell iPhone-inside-a-Samsung-Box to its customers.  It was like re-packaging an already finished good and telling everyone that this is 'the' original.  Nothing more like selling pirated DVDs and telling everyone to buy only from me, because it is only I that sells the real deal.

We all know that ISO, its certifying bodies and consultants are earning a lot to sell the standard (print), consulting and auditing services to companies.  ISO, in my opinion, wants to take a piece of the Six Sigma pie, even to the point of monopolizing it since they can now say that they own "the" standard. 

They are trying to exploit Six Sigma's weakness of not having a central certifying body.  It is indeed ironic, that a discipline that aims to reduce variations does not have a standard way of implementing the initiative and issuing Six Sigma certifications.

Why did ISO thought about it in the first place?  Was it because ISO's revenues were declining and want to enter new market?  To me, it seems like a desperate move.

So did it sell?  Did companies adopt ISO 13053 to roll-out Six Sigma?  Try to ask around, and you'll get blank stares.

7 Comments
Raj Mohan link
9/29/2013 02:53:08 am

Really I appreciate the honest opinion. I came across few of my clients have taken the count of Yellow, Green, and Black belts in an organization. They no longer contribute to the organization as they were qualified to show that they have the count. This is what is happening with ISO system. For the documentation purpose we have everything, but what results the organization reaped is really nil. If six sigma is practiced as a passion, then it will sustain and every stakeholder will enjoy the benefits.
As a Master Black Belt, I always insist on this, and see my mentees practice and enjoy doing Six Sigma projects.

Reply
Rex Jayson link
9/29/2013 09:24:52 am

That is nice to know Raj, and thank you for sharing. From what country are you from? And are you an independent Six Sigma consultant or you have your own firm?

Reply
Raj Mohan link
9/30/2013 10:50:49 am

Nice to hear from you. I am the Chief Mentor of a Management Consultancy firm and also the Lean and Six Sigma trainer for the German Certifying Organization TUV India Ltd. I have been involved training and implementing Six Sigma projects. Further, I assist the Ministry of MSME (through their Development Institute) in building process excellence in SMEs in Southern Part of India. I would be happy discuss professional aspects with you. Thanks for the response.

Reply
Rex Jayson link
9/30/2013 04:08:47 pm

Hi again Raj, here is my email: ask@6sigmaph.com and I'll look forward to your email. Thank you. Rex

Christian Charles
1/13/2014 08:07:50 pm

Firstly I wish to congratulate on your over all posts as they make very good sense and on this one I could´t agree more.

I do have a question, you opinion on ITIL & LSS? I believe they compliment one another very well, however I would appreciate some honest feedback here.

Reply
Dr Burns
9/15/2016 05:14:54 am

Will ISO admit that the "six sigma" of "Six Sigma" is baseless rubbish? Probably not. Too much money in it.
Perhaps they can come up with their own nonsense to try to prop it up?

Reply
Raj Mohan link
9/15/2016 11:52:57 am

The comment made is not a comment, it is the explicit truth. What do we do in six sigma process improvement, the ISO has listed out few of the tools and say that is it. I also feel that the real purpose of Six sigma from the ISO context is misunderstood and try to make money out of it.

Reply



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    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

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