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The Most Important Quality of a Six Sigma Black Belt

10/30/2013

10 Comments

 
Picture
I always get this question from my Six Sigma students:  "What is the most important quality of a Six Sigma professional?"

Some say its the Six Sigma technical skills
On one of my first few posts on this blog, I shared one meeting with a Quality Director of a US Health Care company that recently set-up a shared services company in Taguig.  Our meeting went from a casual dinner to the Director asking me to apply and work for him.  He was like my Advanced Statistic PHD professor who quizzed my knowledge about advanced statistical tools.  I was not surprised since he was an Engineering graduate and spent most of his career in a manufacturing company doing Design of Experiments as part of their Research and Development (R&D).  The problem is, Six Sigma projects in the service industry (which includes Banks, Insurance, BPO, Call Centers, etc.) rarely needs advanced statistical tools like DOE.

Others say its the leadership skills, facilitation skills, presentation skills, level of support from the management team, and the list goes on and on.

For me, everything is important.  A Six Sigma Black Belt should have a working knowledge in Six Sigma tools-methodologies and minimum level of the mentioned skills.  But to pick one most important quality, its TENACITY. 

Without it, skills and knowledge will lead you nowhere.  Around 95% of the hundreds of six sigma projects I have led and coached, at least one point in time on the project duration, the project team and I thought we hit a dead end.  Persistent determination, or tenacity would drive your team to success and hit your goal.  Just like what you see on the illustration above, your plan is very different from the Universe's plans for you and your project team.

Tenacity is the lifeblood of a Six Sigma professional.
10 Comments
Reynald Francisco
10/30/2013 01:56:46 pm

Rex, you hit it right on the spot! Tenacity sure is the key element, and that's coming from me who is well versed in Statistics and Data Mining. And I'm speaking based on my manufacturing experience.
You see rejection (i.e. resistance to change) is very common, and the BB should be able to handle that and bounce back strong.

Reply
Rex Jayson
11/4/2013 11:52:10 pm

Thank you very helpful insights Mr Reynald. One should really bounce back strong (a lot)

Reply
Arlene Soncuya
10/30/2013 03:00:20 pm

I have observed that a black belt with good people skills tends to be more successful in making the projects move and be successful rather than one with broad knowledge in statistics. Data drives decision, so they say, but changing behavior to follow the decision is another matter. That is where a black belt's interpersonal skills like profiling and communication come in.

Reply
Rex Jayson
11/4/2013 11:50:29 pm

Very well said Ms Arlene. Sad to say but a lot of Six Sigma training providers focus only on the technical side of the Six Sigma profession. The soft skills (facilitation, presentation, etc.) and Change Management skills (like what you've mentioned) are sidelined.

Reply
Edwin Gonzaga
11/6/2013 04:25:08 am

That´s true in Mexico we have a saying that says: " We plan, god disposes... comes the devil and decomposes"

"Uno pone, dios dispone, viene el diablo y lo descompone"

Reply
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    Rex Jayson Tuozo "The Six Sigma Guy"

    Rex is a Six Sigma Trainer and Consultant, theater performer, Suits & Game of Thrones fan, and the author of the 1st Six Sigma book in the Philippines

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